[Remote] Customer Support Consultant - Bilingual

Note: The job is a remote job and is open to candidates in USA. IDEXX Livestock Diagnostics is an innovation leader in veterinary and diagnostic services, and they are seeking a Customer Support Consultant - Bilingual. This role involves providing exceptional customer support to veterinarians and animal healthcare professionals while effectively resolving inquiries and coordinating laboratory services. Responsibilities You will act as the liaison between customers and the IDEXX laboratories As a member of this team, you will answer customer questions and quickly and effectively resolve issues You will provide and clarify lab test results, coordinate follow-up tests on samples, and help coordinate the pickup and delivery of samples Skills The ideal candidate will be fluent in both French and English The ideal candidate will be highly motivated, goal-oriented, and a strong collaborator A proven track record of providing extraordinary customer service You are experienced in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is helpful It is important to have strong computer and technical skills You will be a master problem solver with fine attention to detail while leveraging your strong organizational skills in a multi-tasking environment You have the ability to learn quickly and apply skills and abilities to a variety of customer interactions Superb listening and communication (verbal and written) skills are a must in order to be a successful customer support specialist Strong interpersonal skills with the ability to establish rapport quickly are equally important qualities to have Ability to be on the phone for 8 hours a day in a quiet workspace or office This role requires schedule flexibility Reliable and dependable attendance is an essential function of this position When working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams Microsoft messaging during your scheduled business hours A high-speed hardwired internet connection (minimum 15 Mbps download; 3 Mbps upload) must be maintained You possess an associate's or bachelor's degree in a computer-related discipline or scientific (Biology/Chemistry/etc.) discipline is preferred or equivalent combination of education and experience Benefits Eligible for annual bonus Health / Dental / Vision Benefits Company Overview Diagnostic tests and services to monitor the health of herd and flock animals worldwide. It was founded in undefined, and is headquartered in Westbrook, Maine, US, with a workforce of 5001-10000 employees. Its website is