[Remote] Customer Support Associate, Book Fairs - Seasonal Full Time

Note: The job is a remote job and is open to candidates in USA. Literati is a modern children’s book company focused on building reading skills for kids. They are seeking a Seasonal Full-Time Support Associate to provide exceptional customer service and assist school communities during book fairs. Responsibilities Answering customer inquiries via phone and email Providing personal customer service to the contact running the book fair at the school Checking in with the contact at the school to help run their fair Distributing resources to the book fair contact to assist in book fair planning and operation Providing internal support for Business Development Reps and Account Managers Using Google Sheets, Slack and Salesforce Facilitating customer requests to ensure the fairs stay stocked through their duration Updating the CRM as customer inquiries are solved Operating and helping instruct customers on how to use the Square register Skills Excellent communication and interpersonal skills Comfortable providing support via phone and email Ability to work independently and as part of a team Strong attention to detail and accuracy Ability to prioritize, multitask and stay organized Comfortable following documented processes and workflows Proficient in using resources to provide great customer service Experience answering phones and emails Strong organizational skills Flexibility to change tasks throughout the day Company Overview Literati provides educational subscription book services. It was founded in 2017, and is headquartered in Austin, Texas, USA, with a workforce of 51-200 employees. Its website is