[Remote] Customer Success Representative

Note: The job is a remote job and is open to candidates in USA. Zeta Global is an AI-Powered Marketing Cloud company that leverages advanced artificial intelligence to enhance marketing strategies. The Customer Success Representative will support publisher and commenter communities, ensuring high satisfaction by addressing inquiries and monitoring content compliance.ResponsibilitiesContribute to Customer Support and answer customers’ questions across a variety of platforms, including inbound Support requests as well as Social Media questions and commentsMaintain External and Internal product and process documentationComplete users’ data access and data deletion requestsWork closely with key partners in the policy and privacy spaces, as well as our Data Analytics team to help identify and address relevant issues on the Disqus platformEscalate issues or concerns as appropriateReview reported comments and profiles, to determine which are in line with our TOS and which should be removedMonitor content on sites deemed more likely to have TOS-violating contentCommunicate with these sites as needed to provide content moderation guidelines and requirementsReview new sites to determine if they are qualified to run ads from the Disqus networkSkillsBachelor degree in communications, marketing, advertising, public relations, media studies, business and/or related fieldsAny experience with Customer Support or Trust & Safety functionsBenefitsUnlimited PTOExcellent medical, dental, and vision coverageEmployee EquityEmployee Discounts, Virtual Wellness Classes, and Pet InsuranceCompany OverviewZeta offers technology and marketing services to help brands acquire, engage, and retain customers. It was founded in 2007, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.zetaglobal.com.Company H1B SponsorshipZeta Global has a track record of offering H1B sponsorships, with 20 in 2025, 17 in 2024, 11 in 2023, 6 in 2022, 8 in 2021, 16 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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