[Remote] Customer Success Manager - Web3 / Blockchain (App: cc8-4)
Note: The job is a remote job and is open to candidates in USA. Referment is working with a rapidly growing SaaS company in the Web3 security space that is looking to hire a Customer Success Manager. This fully remote position involves owning strategic client relationships, driving adoption, and delivering measurable value across a portfolio of enterprise customers. Responsibilities • Leading the full customer lifecycle: onboarding, retention, renewals, and expansion • Running strategic discovery sessions and business reviews with VIP clients • Partnering with Product and Engineering to champion client needs • Driving measurable improvements in NRR, churn reduction, upsells, and client engagement • Delivering consultative value through insights, process improvements, and best practices Skills • 3–5 years’ experience in Customer Success, Account Management, or a similar client-facing role • Background in SaaS/software platforms (CSM experience with technical products is essential) • Strong track record of delivering outcomes against metrics like retention, renewals, churn, and expansion • Excellent relationship-building and communication skills (fluent English required) • Genuine passion for Web3, with clear motivation for working in this space Company Overview • Referment is a recruitment platform for professionals in financial services. It was founded in 2016, and is headquartered in London, England, GBR, with a workforce of 11-50 employees. Its website is Apply tot his job