[Remote] Customer Success Manager | USA

Note: The job is a remote job and is open to candidates in USA. Harrison.ai is a pioneering company focused on transforming patient outcomes through innovative AI technology. They are seeking a Customer Success Manager who will manage the full customer lifecycle, ensuring clients achieve measurable results through AI and SaaS solutions while collaborating with various internal teams. Responsibilities • Lead the full customer lifecycle — from onboarding and implementation through adoption, renewal, and expansion. • Serve as a trusted advisor to radiology and IT leadership, helping them translate Harrison.ai’s innovations into measurable value within their workflows. • Ensure smooth implementation by coordinating with technical teams on PACS/RIS integrations, data workflows, and training for radiologists and administrators. • Develop success plans that tie product usage to business outcomes, regularly tracking progress and adjusting strategy as customers evolve. • Champion the voice of the customer by sharing insights, feedback, and feature requests directly with Product and Engineering. • Collaborate cross-functionally with Sales, Professional Services, and Marketing to build case studies, highlight outcomes, and identify opportunities for growth. • Drive retention and growth by demonstrating ROI, building trust, and positioning Harrison.ai as an indispensable partner. • Contribute to the foundation of a world-class U.S. Customer Success organization by refining playbooks, metrics, and best practices. Skills • Bachelor’s degree or equivalent experience in Healthcare IT, Medical Imaging, or related field. • 3+ years in Customer Success, Clinical Applications, or Account Management within a healthcare technology, SaaS, or imaging environment. • Strong understanding of clinical workflows in radiology and familiarity with PACS/RIS, DICOM, and HL7 standards. • Excellent relationship management, communication, and executive-level presentation skills. • Organized and proactive, with a demonstrated ability to manage complex projects and competing priorities. • Comfortable engaging with C-suite, radiologists, and technical stakeholders alike. • Passionate about innovation in healthcare and motivated by the opportunity to improve patient outcomes at scale. • Experience in an early-stage or high-growth environment. • Familiarity with Salesforce, data analytics, or survey tools. • Formal training or certification in project or change management. • Proven ability to identify upsell or cross-sell opportunities through value realization. Benefits • Yearly L&D budgets • Mentoring • Hackathons • Secondments • Inclusive, thoughtful policies to support families in every stage Company Overview • Harrison.ai is a clinician-led healthcare AI company using deep learning to improve the odds of IVF success for thousands of patients. It was founded in 2018, and is headquartered in Barongarook, Victoria, AUS, with a workforce of 201-500 employees. Its website is Apply tot his job