[Remote] Customer Success Manager (eCommerce Live stream Platform)

Note: The job is a remote job and is open to candidates in USA. BayOne Solutions is a company focused on eCommerce solutions, and they are seeking a Customer Success Manager to provide support for live sellers on their platform. The role involves managing account issues, providing technical troubleshooting, and ensuring a smooth seller experience.

Responsibilities
• Handle inbound requests from sellers (account issues, bugs, technical support)
• Act as the point of contact (POC) for sellers — log issues, open tickets with the product/tech team, and maintain communication back to the seller until resolved
• Document issues thoroughly and ensure they reach the right internal team
• Support accounts to grow by providing a smooth seller experience and escalating feedback into process improvements
• Mostly will be email support to start with

Skills
• First line of defense for live sellers
• No sales responsibilities — this is purely support/account management, not farming accounts
• Hands-on support for sellers new to live streaming, including account setup and technical troubleshooting
• Must be comfortable working in ambiguity, able to self-start, and identify common themes across issues to help define resolutions
• Strong account management mindset → someone who can own issues end-to-end, not just pass tickets
• Primarily reactive at this stage
• Handle inbound requests from sellers (account issues, bugs, technical support)
• Act as the point of contact (POC) for sellers — log issues, open tickets with the product/tech team, and maintain communication back to the seller until resolved
• Document issues thoroughly and ensure they reach the right internal team
• Support accounts to grow by providing a smooth seller experience and escalating feedback into process improvements
• Mostly will be email support to start with
• 2+ years of experience in managing or supporting accounts (no cap on maximum years)
• Strong technical support experience (bug troubleshooting, documenting issues, filing tickets) are not a match
• Backgrounds in call centers or customer support environments are acceptable if combined with account management skills
• Experience in these tools is preferred, especially Salesforce
• Experience with live streaming + account management is a ready hire candidate

Company Overview
• BayOne Solutions provides computer programming services. It was founded in 2012, and is headquartered in Pleasanton, California, USA, with a workforce of 501-1000 employees. Its website is https://bayone.com/.

Company H1B Sponsorship
• BayOne Solutions has a track record of offering H1B sponsorships, with 23 in 2025, 25 in 2024, 20 in 2023, 30 in 2022, 20 in 2021, 37 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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