Remote Customer Success Manager (B2B Healthtech SaaS) - USA
We're seeking an exceptional Customer Success Manager to join our team at LINQM, a leading Healthtech SaaS company. As a trusted advisor, you'll partner with our clients to drive maximum value from their investments, leading to project success, renewal, and expansion. This is a remote opportunity based in the USA, offering the flexibility to work from home.
In this role, you'll have a direct impact on our company's growth, working closely with cross-functional teams, including account management, technical success, and product. You'll lead consultative conversations with clients, understand their business needs, and help them maximize the value they get from our solutions. If you're a natural relationship and business builder, we'd love to hear from you.
Key Responsibilities:
Lead post-sale engagement, retention, and growth of clients, ensuring excellent customer experience and identifying opportunities for expansion
Build and foster strong relationships with clients, understanding their business needs and driving business outcomes
Evangelize client success stories, systems, and processes, articulating client use cases, value, and expansion opportunities
Advocate for clients internally, sharing feedback and insights to inform product development, engineering, support, marketing, and sales strategies
Drive account health, product adoption, renewals, growth, referrals, and client satisfaction, maintaining a trusted advisor status
Requirements:
2+ years of experience in a client-facing role, preferably in customer success, with a technical product
Sophisticated business sense, with a deep understanding of clients' businesses and underlying drivers
Proven track record of leading technical conversations, persuading others, and driving results
Strong analytical, presentation, and operating skills, with experience building account plans and handling difficult customer situations
Ability to work independently and collaboratively in a team environment, navigating data and people to find answers
Strong understanding of our business and products, with the ability to research and self-start
Desired Experience:
Prior experience at a growth-stage internet/software company
Familiarity with the Healthtech industry and SaaS start-ups
If you're a motivated and flexible professional looking to join a high-growth company, we encourage you to apply. Please submit your application, and we'll be in touch to discuss this exciting opportunity further.
Apply Now
Apply Now
In this role, you'll have a direct impact on our company's growth, working closely with cross-functional teams, including account management, technical success, and product. You'll lead consultative conversations with clients, understand their business needs, and help them maximize the value they get from our solutions. If you're a natural relationship and business builder, we'd love to hear from you.
Key Responsibilities:
Lead post-sale engagement, retention, and growth of clients, ensuring excellent customer experience and identifying opportunities for expansion
Build and foster strong relationships with clients, understanding their business needs and driving business outcomes
Evangelize client success stories, systems, and processes, articulating client use cases, value, and expansion opportunities
Advocate for clients internally, sharing feedback and insights to inform product development, engineering, support, marketing, and sales strategies
Drive account health, product adoption, renewals, growth, referrals, and client satisfaction, maintaining a trusted advisor status
Requirements:
2+ years of experience in a client-facing role, preferably in customer success, with a technical product
Sophisticated business sense, with a deep understanding of clients' businesses and underlying drivers
Proven track record of leading technical conversations, persuading others, and driving results
Strong analytical, presentation, and operating skills, with experience building account plans and handling difficult customer situations
Ability to work independently and collaboratively in a team environment, navigating data and people to find answers
Strong understanding of our business and products, with the ability to research and self-start
Desired Experience:
Prior experience at a growth-stage internet/software company
Familiarity with the Healthtech industry and SaaS start-ups
If you're a motivated and flexible professional looking to join a high-growth company, we encourage you to apply. Please submit your application, and we'll be in touch to discuss this exciting opportunity further.
Apply Now
Apply Now