[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. ExpertVoice is a company that partners with respected consumer brands to engage everyday experts and reward their expertise. The Customer Success Associate will be responsible for onboarding and supporting clients on the ExpertVoice platform, serving as the main point of contact and analyzing performance to drive client success.ResponsibilitiesAnalyze performance reporting to craft actionable insights and optimization recommendations for brand clientsAchieve quarterly goals that include maintaining and growing year over year invoiced revenueWork closely with Account Executives and Project Managers to execute and launch client projects, including custom content builds, marketing campaigns, and other integrated initiativesExplain usage statistics, provide insights, and partner with Account Executives to drive measurable client ROIServe as the day-to-day point of contact for a portfolio of client partners, ensuring strong communication and serviceOrganize and lead client-facing platform training to elevate client knowledge of internal and external tools (analytics, sales rep training, order processing, etc.)Maintain detailed records of client activities, key contacts, and personnel changes, and share updates with appropriate internal teamsCollaborate with Account Executives to build and maintain master event calendars, planning promotional activities throughout the yearTravel as needed for trade shows, client visits, and company-wide meetingsSkills1-3 years of Account Management experience and/or Customer Success experienceExperience with direct B2B client communicationsFamiliarity with Salesforce, Excel, Google Suite, Outlook, SlackOne hour proximity to a major airport preferredCustomer onboarding experience is preferredBenefitsMedical, dental, and vision insurance for employees, with coverage extended to eligible dependentsFlexible spending accounts (FSA)Health savings accounts (HSA)Life insuranceShort- and long-term disabilityUp to 15 weeks of paid parental leave for full-time employees401(k) with Employer MatchWork-Life FlexibilityExclusive Employee IncentivesCompany OverviewExpertVoice is a provider of an online marketing platform used to connect brands with influencers. It was founded in 2004, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 51-200 employees. Its website is http://www.ExpertVoice.com.



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