[Remote] Customer Success Agent

Note: The job is a remote job and is open to candidates in USA. Precision Diagnostics, based in San Diego, California, is a fast-growing clinical laboratory that specializes in providing drug testing. The Customer Success Agent is responsible for the setup and maintenance of newly acquired customer accounts, ensuring customer satisfaction and accurate data entry into the company's internal system.ResponsibilitiesManage the onboarding process for new customers, including initial contact with the associated Sales team member(s)Conduct pre-boarding due diligence checks on potential customers to ensure compliance with applicable healthcare regulations and internal policiesOrganize customer files and manage correspondence via TeamsCollaborate with cross-functional teams, such as Shipping and Receiving, Accessioning, Billing, Clinical Support, & Compliance to ensure successful customer onboardingProvide prompt and friendly assistance to all Sales team members throughout the pre-boarding, onboarding, implementation processComplete customer account management through timely updates, when requestedProvide excellent customer service to all customersComplete account deactivation services for lost accountsComplete administrative tasks as assigned by the Director of Customer Success. This may include, but is not exclusive to, monthly Compliance audits, Quality Assurance checks and annual acknowledgement outreachSkillsExcellent customer service skillsStrong problem-solving skillsStrong organizational skillsDynamic and self-starting individualAbility to work as part of a team or independentlyProficiency in customer service experienceStrong prioritization skillsAbility to adapt to changeExcellent verbal communication skillsExcellent written communication skillsFluency in Microsoft 365 applications assigned to your roleAbility to complete training in a timely mannerCollege degreeBenefitsComprehensive benefits package: Medical, Dental, Vision, and additional optional coverages401K with company matchPaid time off and paid HolidaysSponsoring high school students with limited economic meansAnnual company food drive with Precision matching each employee donationPrecision Cares program, partnering with local communities each year to give backFrequent company events to keep our employees connected such as:Lab Week: To celebrate and recognize the value our Lab Team members contributeCompliance Week: To shine a light on the importance of compliance & ethicsQuarterly State of the Unions: All company business updates from our CEONational Sales Meeting in San Diego for all Sales team members to connect and learnCompany OverviewPrecision Diagnostics is a clinical lab that provides nextgen precision testing, analytics and billing services for the healthcare sector. It was founded in 2011, and is headquartered in San Diego, California, USA, with a workforce of 501-1000 employees. Its website is https://www.precisiondxlab.com/.



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