Remote customer service with experience handling insurance follow ups
Job Summary
Join our dynamic team as a Remote Customer Service & Insurance Follow-Up Specialist for a growing construction, roofing, and siding company. In this important role, you will serve as a primary point of contact for homeowners, insurance companies, adjusters, and office staff, helping ensure smooth communication and efficient progress on restoration and exterior improvement projects.
ā¢ In addition to the base pay, it includes a bonus for every closed sale*
Your experience with customer service, claim follow-ups, scheduling, and administrative coordination will help create a positive client experience while supporting company operations. This is an excellent opportunity to work remotely while making a meaningful impact in the construction and property restoration industry.
Duties:
ā¢ Respond promptly to homeowner inquiries regarding inspections, project scheduling, insurance claims, supplements, and follow-up procedures via phone, email, or text.
ā¢ Contact insurance companies and adjusters to track claim status, approvals, supplements, payments, and inspections.
ā¢ Assist in gathering documents such as photos, estimates, invoices, and claim information for submission.
ā¢ Coordinate with estimators, inspectors, and office staff regarding appointments, claim progress, and customer updates.
ā¢ Maintain detailed logs of all communications, claim statuses, notes, and follow-up actions.
ā¢ Help resolve client concerns professionally and provide excellent customer service throughout the process.
ā¢ Support billing and collections follow-up for approved work and outstanding balances when needed.
ā¢ Schedule inspections, estimate appointments, and project meetings.
ā¢ Update internal records accurately and keep files organized.
Qualifications
ā¢ Proven customer service experience, preferably in construction, roofing, siding, restoration, or insurance-related industries.
ā¢ Experience handling insurance claim follow-ups, scheduling, or office coordination preferred.
ā¢ Strong communication skills with homeowners, adjusters, and team members.
ā¢ Detail-oriented with strong organizational and multitasking abilities.
ā¢ Comfortable learning new systems, estimating platforms, CRMs, or office software.
ā¢ Professional phone manner and positive attitude.
ā¢ Ability to work independently in a remote setting.
This role is ideal for motivated professionals who enjoy helping customers, staying organized, and supporting projects from start to finish. Join us and become part of a dedicated team delivering high-quality roofing, siding, and construction services.
Pay: $25.00 - $29.11 per hour
Benefits:
ā¢ Referral program
Work Location: Remote
Join our dynamic team as a Remote Customer Service & Insurance Follow-Up Specialist for a growing construction, roofing, and siding company. In this important role, you will serve as a primary point of contact for homeowners, insurance companies, adjusters, and office staff, helping ensure smooth communication and efficient progress on restoration and exterior improvement projects.
ā¢ In addition to the base pay, it includes a bonus for every closed sale*
Your experience with customer service, claim follow-ups, scheduling, and administrative coordination will help create a positive client experience while supporting company operations. This is an excellent opportunity to work remotely while making a meaningful impact in the construction and property restoration industry.
Duties:
ā¢ Respond promptly to homeowner inquiries regarding inspections, project scheduling, insurance claims, supplements, and follow-up procedures via phone, email, or text.
ā¢ Contact insurance companies and adjusters to track claim status, approvals, supplements, payments, and inspections.
ā¢ Assist in gathering documents such as photos, estimates, invoices, and claim information for submission.
ā¢ Coordinate with estimators, inspectors, and office staff regarding appointments, claim progress, and customer updates.
ā¢ Maintain detailed logs of all communications, claim statuses, notes, and follow-up actions.
ā¢ Help resolve client concerns professionally and provide excellent customer service throughout the process.
ā¢ Support billing and collections follow-up for approved work and outstanding balances when needed.
ā¢ Schedule inspections, estimate appointments, and project meetings.
ā¢ Update internal records accurately and keep files organized.
Qualifications
ā¢ Proven customer service experience, preferably in construction, roofing, siding, restoration, or insurance-related industries.
ā¢ Experience handling insurance claim follow-ups, scheduling, or office coordination preferred.
ā¢ Strong communication skills with homeowners, adjusters, and team members.
ā¢ Detail-oriented with strong organizational and multitasking abilities.
ā¢ Comfortable learning new systems, estimating platforms, CRMs, or office software.
ā¢ Professional phone manner and positive attitude.
ā¢ Ability to work independently in a remote setting.
This role is ideal for motivated professionals who enjoy helping customers, staying organized, and supporting projects from start to finish. Join us and become part of a dedicated team delivering high-quality roofing, siding, and construction services.
Pay: $25.00 - $29.11 per hour
Benefits:
ā¢ Referral program
Work Location: Remote