[Remote] Customer Service Specialist - Outreach

Note: The job is a remote job and is open to candidates in USA. HealthMark Group is a leading organization in the healthcare sector focused on revolutionizing the release of medical records. The Customer Service Specialist - Outreach role involves providing excellent customer service, assisting requestors with medical records, and ensuring accurate documentation of all interactions. Responsibilities Monitor the company emails, faxes, and chat line as assigned Provide detailed information while assisting requestors with status of requests for medical records Field emails or faxes to the appropriate departments Ensure notes are accurate and detailed. All actions require a note in Med-Release Making sure we provide detailed information to clients, patients and requestors Have an overview of all HealthMark- Group departments’ roles and responsibilities Know the proper use and understanding of statuses Fax and/or email records securely to requestors when requested Assist requestors and patients on how to submit a request online or by fax Assist requestors on how to download medical records through Med-Release Meet daily goals of 100 emails resolved or 200 faxes depending on assigned inbox Skills Excellent communication skills, strong analytical and problem-solving skills Type 35+ WPM Ability to multi-task, prioritize duties, and have strong time management skills Proficient computer skills with software applications such as Microsoft Office Maintain a positive, empathetic, and professional attitude toward customers always High school diploma or GED required Previous Medical Records Experience – Knowledge of HIPAA preferred but not required Fast learner, Ability to adapt to change/ flexibility a must Self-motivated and able to work independently - Quick worker - Someone who strives to do more Dependable Candidate must maintain a high level of business integrity and diligence Passionate about people and be able to show patient empathy is a must Team player Positive attitude Benefits Medical, dental, and vision insurance 401k matching Remote opportunities Paid time off Paid volunteer day of your choice Company Overview HealthMark Group is on a mission to alleviate healthcare burdens by delivering a seamless approach to managing patient data. It was founded in 2006, and is headquartered in Dallas, Texas, USA, with a workforce of 1001-5000 employees. Its website is