[Remote] Customer Service Specialist- Bilingual

Note: The job is a remote job and is open to candidates in USA. Protective Life is a company that helps protect customers against life's uncertainties. They are seeking a Bilingual Customer Service Specialist who will provide exceptional service primarily over the phone, addressing customer inquiries and ensuring satisfaction. Responsibilities Assist customers across multiple channels (phone, email, chat, social media) to deliver a consistent and positive experience Resolve inquiries and issues promptly and accurately, taking ownership until resolution and ensuring customer satisfaction Navigate multiple systems and tools to access information, document interactions, and provide accurate details on products, services, and policies Actively listen and identify customer needs, offering appropriate solutions or escalating when necessary Maintain strong product knowledge and meet performance standards, continuously improving through training and recommending process enhancements Skills Full fluency in Spanish and English Experience using various modern computer systems, software applications, and communication tools Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations High school diploma or equivalent Flexibility to work in shifts, including evenings, weekends, and holidays, is required Previous customer service experience in an inbound call center or similar environment is strongly preferred Some college education preferred but not required Benefits Comprehensive health, dental and vision insurance Mental health benefits Employee assistance program Paid time off Paid parental leave Short-term disability Cultural observance day Contributions to healthcare accounts Pension plan 401(k) plan with Company matching ProHealth Rewards Company Overview Protective is a holding company, whose subsidiaries provide financial services It was founded in 1907, and is headquartered in Birmingham, Alabama, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Protective Life has a track record of offering H1B sponsorships, with 1 in 2025, 2 in 2024, 3 in 2023, 1 in 2022, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.