[Remote] Customer Service Sales Representative (TSX)

Note: The job is a remote job and is open to candidates in USA. Comcast is a Fortune 50 leader in media and technology, seeking a Customer Service Sales Representative to provide end-to-end support for customers. The role involves building relationships, resolving inquiries, and promoting products to ensure a positive customer experience.ResponsibilitiesResponsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategyEstablishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviorsResponsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customerResponsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipmentActively puts the customer needs and wants at the center of all interactionsCreates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactionsCommunicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, e chat, email or phoneDemonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to articulate relevant informationFollows established troubleshooting procedures, including use of multiple resources and desktop toolsWhen necessary, produce work order according to established business rulesEffectively works to build a consultative relationship with the customer to create understanding and resolve all issuesSets clear expectations by providing accurate information and transparent communicationTakes a consultative approach to finding custom solutions to customers' needsResolves customer complaints/concerns through active listening, empathy, professionalism and problem solvingTakes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services which satisfies those needsDemonstrates competencies of a technology enthusiastUses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interactionImproves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and servicesBased on discovering the customers wants and needs, acts as a product consultant, and offering appropriate product solutions, features and benefitsActs as a competitive expert to compare the benefits of Xfinity over the alternative solutionsCorrects discrepancies on customers' accounts and researches service disruptions as necessaryWhen appropriate, follow established escalation procedures to expedite prompt resolutionDemonstrates functional skill in communicating and explaining basic to complex account information to the customer with focus on first-call resolutionMultitasks between multiple tools and systems (knowledge base, team meetings, supervisor chat) and applies information and knowledge to customer situationsDemonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)Educates and promotes self-service optionsMust be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situationsDemonstrates ability to achieve established goals and performance metricsAttends training as requiredWorks independently and seeks Supervisor support when necessaryInteracts with customers via telephone, e-mail, SMS or face-to-face to assist with a variety of customer inquiries and issuesMust be able to wear telephone headset and manipulate objects such as pen, keyboard and mouseRegular, consistent and punctual attendanceMust be able to work nights and weekends, variable schedule(s) and overtime as necessaryOther duties and responsibilities as assignedSkillsSome High School Coursework0-2 Years of relevant work experienceDemonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries through both over the phone and written means to maximize the customer experience, with demonstrated ability to articulate relevant informationFollows established troubleshooting procedures, including use of multiple resources and desktop toolsEffectively works to build a consultative relationship with the customer to create understanding and resolve all issuesSets clear expectations by providing accurate information and transparent communicationTakes a consultative approach to finding custom solutions to customers' needsResolves customer complaints/concerns through active listening, empathy, professionalism and problem solvingDemonstrates competencies of a technology enthusiastUses multiple tools and systems with ease (billing systems, knowledge base, technical tools etc.) to apply information to any customer interactionImproves customer satisfaction and maximize sales and retention opportunities using up-to-date knowledge of competitive environment, products and servicesActs as a product consultant, and offering appropriate product solutions, features and benefitsActs as a competitive expert to compare the benefits of Xfinity over the alternative solutionsCorrects discrepancies on customers' accounts and researches service disruptions as necessaryDemonstrates functional skill in communicating and explaining basic to complex account information to the customer with focus on first-call resolutionMultitasks between multiple tools and systems (knowledge base, team meetings, supervisor chat) and applies information and knowledge to customer situationsDemonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII)Educates and promotes self-service optionsMust be able to work in a fast-paced, structured, metrics driven and high transaction environment, with the ability to maintain composure in stressful situationsDemonstrates ability to achieve established goals and performance metricsRegular, consistent and punctual attendanceMust be able to work nights and weekends, variable schedule(s) and overtime as necessaryBenefits5% quarterly bonusMonthly uncapped commissions for meeting sales-related metricsBest-in-class BenefitsCompany OverviewAs a global media and tech company, Comcast reaches hundreds of millions of customers, viewers, and guests with world-class connectivity and platforms and beloved content and experiences. It was founded in 1963, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is https://corporate.comcast.com.Company H1B SponsorshipComcast has a track record of offering H1B sponsorships, with 705 in 2025, 561 in 2024, 624 in 2023, 750 in 2022, 588 in 2021, 583 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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