Remote! Customer Service Reps needed! Equipment...
Remote Medical Customer Service Representative (Florida) IMPORTANT (Fraud Alert): RemX will never ask for any form of payment at any point in the hiring process. If you are asked to pay, report it immediately-this is illegitimate and unlawful. RemX will not accept falsified resumes or documents; submissions found to be falsified may be investigated and subject to further action. Company: Fortune 500 Pharmaceutical Client (via RemX) Position: Remote Medical Customer Service Representative Location: Florida residents only Pay: $16/hour - Weekly pay + Benefits Training: Paid Equipment: Provided Schedule: 8:00 a.m.-10:00 p.m. Eastern (must be able to work any 8-hour shift within this window) What You'll Do Manage high-volume inbound calls; place outbound calls as needed based on department needs. Provide accurate information to patients and/or healthcare providers. Assist callers with program details and application status updates. Follow a defined call script while delivering an effortless, high-quality customer experience. Document interactions thoroughly and provide appropriate follow-up and next steps. Multitask across multiple internal systems. Adhere to company policies, procedures, and KPI expectations. Requirements Must have: 1+ year of recent call center experience (no exceptions). Healthcare experience is a plus but not required. Proven ability to multitask and use dual monitors. Consistent performance against required KPIs. Quiet, private workstation and high-speed internet with modem access (required). Excellent verbal and written communication; strong active listening and problem-solving. Basic computer proficiency (typing, data entry, system navigation). Strong attention to detail and accuracy. High school diploma or equivalent. How to Apply (Immediate Consideration) Email your up-to-date resume to [email protected] with the subject line: "Remote CSR." Equal Opportunity: RemX is an Equal Opportunity Employer and is committed to a diverse, inclusive workplace.