[Remote] Customer Service Representative, Member Care

Note: The job is a remote job and is open to candidates in USA. Sidecar Health is redefining health insurance with a mission to make excellent healthcare affordable and accessible for everyone. They are seeking a Customer Service Representative for their Member Care team to support members on their healthcare journeys by answering questions, solving problems, and ensuring access to care. Responsibilities Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services Provide excellent customer service in a timely and positive manner Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience Handle issues and complaints where appropriate Maintain policies and standard operation procedures Skills Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment People-first communicator - you listen with empathy, connect easily, and meet members where they are Clear and confident in both written and spoken communication, with the ability to answer questions in the moment Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans High school diploma or equivalent required Bilingual in English and Spanish Available for one of three shifts options (Central Standard Time) 7:30 AM – 4:00 PM, 8:00 AM – 4:30 PM, 8:30 AM – 5:00 PM Bachelor's degree Experience in healthcare or insurance Benefits Medical Dental Vision 401k Company Overview Sidecar Health's employer plans empower members with transparency, control, and financial incentives to make smart healthcare decisions. It was founded in 2018, and is headquartered in Covina, California, USA, with a workforce of 201-500 employees. Its website is