[Remote] Customer Service Representative II - Bilingual

Note: The job is a remote job and is open to candidates in USA. CorVel Corporation is a national provider of industry-leading risk management solutions, and they are seeking a Customer Service Representative II - Bilingual to address client and provider inquiries. This role involves handling communications via various channels while ensuring compliance with guidelines and maintaining necessary reports. Responsibilities Answer phone calls, return phone calls Answer emails from clients, providers and internal referring offices Review previous history of the provider in MedCheck, Scheck and SalesCloud Consult with Supervisor or other departments to clarify answers to inquiries Contact provider to discuss findings at the appropriate level Maintain reports and spreadsheets as needed Additional duties as assigned Skills Knowledge of Workers Compensation fee schedules and regulations Effective verbal and written communication skills Good organizational skills and ability to multitask Detail oriented Proficiency with Microsoft applications Medical terminology and coding knowledge Bilingual - English/Spanish High school diploma or equivalent Customer service experience working in the Managed Care and Benefit Administration industries This role requires internet upload and download speeds of at least 80Mbps Benefits Medical (HDHP) w/Pharmacy Dental Vision Long Term Disability Health Savings Account Flexible Spending Account Options Life Insurance Accident Insurance Critical Illness Insurance Pre-paid Legal Insurance Parking and Transit FSA accounts 401K ROTH 401K Paid time off Company Overview CorVel is a nationally recognized claims management and managed care provider with over 30 years of experience in the industry. It was founded in 1987, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is