[Remote] Customer Service Representative-I (Escalation & Self-Pay) - PFS (Remote) Remote

Note: The job is a remote job and is open to candidates in USA. Trinity Health is seeking a Customer Service Representative to perform day-to-day customer service activities within the hospital revenue operations. The role involves handling customer inquiries related to billing and collections, ensuring excellent customer satisfaction through timely follow-up and resolution of issues.ResponsibilitiesPerforms customer service activities handling various self-pay and insurance billing and collection inquiries, requests and related functions as part of the revenue cycle process for an assigned PBS locationAssists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a timely, responsive and efficient mannerProvides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s)Tracks trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisorResolves independently or escalates issues affecting customer complaints and issues to the Supervisor Customer ServicePerforms communication and follow-up processes related customer service and ensures such activities are submitted timely, tracked, trended and reported to key stakeholdersPerforms other duties as needed and assigned by the supervisorMaintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Integrity and Compliance Program and Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behaviorSkillsHigh school diploma or Associate's degree in Accounting or Business Administration or related field, and at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting or customer service activities or an equivalent combination of education and experiencePrevious service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective mannerExcellent Verbal And Written Communication Skills And Organizational AbilitiesStrong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needsAccuracy, attention to detail and time management skillsAbility to work independently and operate keyboard and telephone effectivelyBasic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and ExcelMust be comfortable operating in a collaborative, shared leadership environmentMust possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity HealthMust be able to set and organize own work priorities and adapt to them as they change frequentlyMust be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work stylesMust possess the ability to comply with Trinity Health policies and proceduresExperience in a complex, multi-site environment preferredCompletion Of Regulatory/mandatory Certifications And Skills Validation Competencies PreferredCompany OverviewTrinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation. It was founded in 2000, and is headquartered in Livonia, Michigan, USA, with a workforce of 10001+ employees. Its website is http://www.trinity-health.org.Company H1B SponsorshipTrinity Health has a track record of offering H1B sponsorships, with 9 in 2025, 12 in 2024, 10 in 2023, 9 in 2022, 7 in 2021, 14 in 2020. Please note that this does not guarantee sponsorship for this specific role.



Apply To This Job