[Remote] Customer Service Representative I Bilingual French

Note: The job is a remote job and is open to candidates in USA. Montage is a global insurance distribution platform seeking a Bilingual (French) Customer Service Representative. This role involves serving as the primary contact for customers, agents, and clients, addressing insurance-related inquiries, and ensuring timely and professional customer service.ResponsibilitiesTalk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer’s accountFollow-up will be needed to ensure accuracy of information, timely response and outstanding customer issuesAssist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelinesProcess policies and related document to ensure accurate and efficient flow through the appropriate processing systemProvide assistance to other departments when workload dictatesConsistently achieve departmental standards of productivity and accuracyMaintain the security and confidentiality of the facility, computer system, programs, customer and client informationSkillsCandidates are required to reside within a 50-mile radius of our office locationsCandidates must reside and be authorized to work in the United StatesHigh school diploma or equivalent requiredMust have at least six months of customer service-related experienceMust be fluent in English and French (speaking, spelling, and grammar)Company OverviewAs a leading provider of furniture protection plans, Montage provides retailers the opportunity to offer their customers a way to protect one of their most valued investments … furniture and bedding purchases. It was founded in 1972, and is headquartered in Grand Rapids, Michigan, USA, with a workforce of 51-200 employees. Its website is https://montagefs.com.



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