Remote Customer Service Representative - Costco Careers
We are seeking a highly skilled and experienced Customer Service Representative to join our team at Costco. As a Remote Customer Service Representative, you will have the opportunity to work from our office in Oklahoma, providing exceptional support to our members and resolving their queries in a timely and professional manner.
This is a full-time position, offering a competitive salary of $25 per hour, with a schedule of 8 hours per day. You will be required to work a flexible schedule, including weekends and split days off. If you have a strong passion for delivering outstanding customer service and have excellent communication skills, we encourage you to apply for this exciting opportunity.
Job Details:
Hiring Organization: Costco
Post Name: Customer Service/Chat Agent
Qualifications: Bachelor's Degree
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $25/Hour
Locations: Oklahoma, USA
Job Description:
In this role, you will be responsible for answering a high volume of incoming calls and member-facing chats, providing information and support regarding Costco.com, and resolving online issues in a friendly and efficient manner. You will utilize various computer programs simultaneously on multiple screens while on the phone or responding to chats, and employ problem-solving and critical thinking skills to resolve order/item/delivery issues.
Responsibilities:
Answer incoming calls and member-facing chats in a timely and professional manner
Determine member needs and provide appropriate solutions, including answering general Costco.com/product questions and investigating complex situations regarding online orders, tracking, and deliveries
Offer compensation as needed
Act as a liaison between Costco.com customers, merchants, purchasing, and operations staff
Utilize multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
Employ problem-solving and critical thinking skills to resolve order/item/delivery issues
Requirements:
Education/Training: High School Diploma or GED preferred
Certifications: E-commerce Member Service Specialist Certification after completion of 14-day training course
Experience: Previous customer service experience preferred
Skills/Abilities: Customer service, computer literacy, professional business writing, ability to type (minimum typing speed of 30 wpm), and excellent communication skills required
Ability to work a flexible schedule, including weekends and split days off
Preferred Qualifications:
Solid background in customer service, including excellent interpersonal skills, prompt courteous service, and exceptional follow-through
Ability to adapt and function well under pressure in a fast-paced environment
Ability to take ownership and resolve issues
Ability to demonstrate learning and thinking skills
Solid time management skills
Bilingual capabilities a plus
Equal Employment Opportunity:
Costco is an equal opportunity employer and considers all qualified candidates equally, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We offer a range of inclusive benefits, including disability accommodations, minority and disabled group recruitment, LGBTQ+ friendly workplace, age-inclusive, and diversity and inclusion training or programs.
Apply Now
Apply Now
This is a full-time position, offering a competitive salary of $25 per hour, with a schedule of 8 hours per day. You will be required to work a flexible schedule, including weekends and split days off. If you have a strong passion for delivering outstanding customer service and have excellent communication skills, we encourage you to apply for this exciting opportunity.
Job Details:
Hiring Organization: Costco
Post Name: Customer Service/Chat Agent
Qualifications: Bachelor's Degree
Industry: Private
Employment Type: Full Time
Work Hours: 8 Hours
Salary: $25/Hour
Locations: Oklahoma, USA
Job Description:
In this role, you will be responsible for answering a high volume of incoming calls and member-facing chats, providing information and support regarding Costco.com, and resolving online issues in a friendly and efficient manner. You will utilize various computer programs simultaneously on multiple screens while on the phone or responding to chats, and employ problem-solving and critical thinking skills to resolve order/item/delivery issues.
Responsibilities:
Answer incoming calls and member-facing chats in a timely and professional manner
Determine member needs and provide appropriate solutions, including answering general Costco.com/product questions and investigating complex situations regarding online orders, tracking, and deliveries
Offer compensation as needed
Act as a liaison between Costco.com customers, merchants, purchasing, and operations staff
Utilize multiple computer programs simultaneously on multiple screens while on the phone or responding to chats
Employ problem-solving and critical thinking skills to resolve order/item/delivery issues
Requirements:
Education/Training: High School Diploma or GED preferred
Certifications: E-commerce Member Service Specialist Certification after completion of 14-day training course
Experience: Previous customer service experience preferred
Skills/Abilities: Customer service, computer literacy, professional business writing, ability to type (minimum typing speed of 30 wpm), and excellent communication skills required
Ability to work a flexible schedule, including weekends and split days off
Preferred Qualifications:
Solid background in customer service, including excellent interpersonal skills, prompt courteous service, and exceptional follow-through
Ability to adapt and function well under pressure in a fast-paced environment
Ability to take ownership and resolve issues
Ability to demonstrate learning and thinking skills
Solid time management skills
Bilingual capabilities a plus
Equal Employment Opportunity:
Costco is an equal opportunity employer and considers all qualified candidates equally, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We offer a range of inclusive benefits, including disability accommodations, minority and disabled group recruitment, LGBTQ+ friendly workplace, age-inclusive, and diversity and inclusion training or programs.
Apply Now
Apply Now