[Remote] Customer Service Representative - Bilingual

Note: The job is a remote job and is open to candidates in USA. Otter Products is hiring a Customer Service Representative for our Customer Service team. The CSR will answer a high volume of calls each day, assist consumers with product knowledge and warranties, and navigate multiple computer systems to ensure data accuracy. Responsibilities Represent Otter Products LLC's two distinct product lines by acting as an honorable brand ambassador Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help in a thorough manner Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience Provide real-time product expertise to educate customers on technical knowledge of our products and to emphasize how our distinctive features benefit each consumer's lifestyle Accurately obtain and enter all relevant customer information and other data into the CRM with efficiency and attention to detail to avoid error and to ensure a one touch resolution Cleary and effectively communicate with manager, support staff, IT and peers as needed Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality Adhere to all metrics that directly correlate to the department's success, while meeting all performance-based Minimum Business Expectations Embrace the power of feedback in a professional and supportive manner to your manager and peers to support continued success of the organization Opportunity to support our consumers through retail, sales and Customer Service duties at the Otter Shop if interested. Refer to Retail Store Associate job description Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment Other duties as assigned Skills Minimum of three current months in the Otter Products Customer Service department as a temporary employee while meeting or exceeding temp metrics required Must live/work in Colorado or Wyoming within 60 miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521 Strong written and verbal communication skills required Bilingual in English/Spanish required High School Diploma or equivalent preferred Benefits Profit Sharing Program Customer Service Performance Based Incentive Program Medical Dental Vision Basic life Voluntary life Long-term and short-term disability Employee assistance program Flexible spending accounts Health savings account 401(k) retirement plan Accrued paid time off based on seniority Volunteer time off Parental leave Bereavement leave Company holidays Years of service awards Company Overview Otter Products provides protective products for smartphones and electronic devices via OtterBox, LifeProof, Liviri and OtterCares brands. It was founded in 1998, and is headquartered in Fort Collins, Colorado, USA, with a workforce of 1001-5000 employees. Its website is