[Remote] Customer Service Rep – Tax (Seasonal, Bilingual: English / Spanish) – Remote

Note: The job is a remote job and is open to candidates in USA. Concentrix is a global organization known for its people-first culture, and they are seeking a Seasonal Bilingual Customer Service Representative for tax support. This role involves providing customer service support through inbound and outbound calls, resolving routine problems, and enhancing customer experiences in both English and Spanish.ResponsibilitiesProvide inbound customer support using a call flow guide in the customer’s preferred languageHelp customers resolve basic technical issuesTrack, document, and retrieve information in databasesOffer additional products and/or servicesDeliver expert customer experiences…with a smileSkillsMUST SPEAK BOTH SPANISH AND ENGLISH FLUENTLYThe ability to read, write and speak fluently both Spanish and English1+ year of customer service experienceOpen availabilityA high school diploma or GEDA quiet, distraction-free environment to work from in your homeProficiency in fast-paced multi-taskingEagerness to learn new technologiesStrong computer navigation skills and PC knowledgeA desktop or laptop to complete PC and internet testingDevice must be a desktop or laptop computer (No Macs, Chromebooks, iPads, tablets, mobile phones, etc.)Operating System: Windows 11+RAM: 8GB or higherProcessor: Intel i5/AMD Ryzen 5 or higherInternet Requirements: DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable)Speeds: 10 mbps download and 3 mbps upload or higherWhile working, you will be required to hardwire with an ethernet cableHigh Speed internet (no wireless/hotspots or satellite)Must reside in the United States and have a valid U.S. address for residenceBenefitsMedical, dental, and vision insuranceComprehensive employee assistance program (EAP)401(k) retirement planPaid time off and holidaysPaid training daysDailyPay enrollment option to access pay "early," when you want itPaid training and performance-based incentivesLucrative employee referral bonus opportunitiesHealth and wellness programs with trained partners to help promote a healthy youMentorship programs that support your rewarding career journeyWork-from-home conveniencePrograms and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community supportCelebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and moreCompany OverviewConcentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.



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