[Remote] Customer Service Relationship Specialist – Remote

Note: The job is a remote job and is open to candidates in USA. The Hartford is an insurance company dedicated to making a difference, and they are seeking a Customer Relationship Specialist. The primary role involves providing an effortless experience to policyholders and handling inbound telephone calls regarding insurance inquiries.ResponsibilitiesPromote digital self service capabilitiesTake ownership to ensure that we go above and beyond to service each caller's needs, utilizing every touch point as an opportunity to build value and The Hartford brandAssisting customers over the phoneMust have the ability to learn insurance product and processes in training environmentRequired to commit to the training and work scheduleHave a dedicated workspace free from distractions during work and training hoursSkillsA demonstrated background in customer service, call center, insurance, retail, restaurant or a related fieldAbility to work in a fast-paced complex environment while navigating multiple programsProblem solving and critical thinking skills with strong attention to detailExcellent communication skills with ability to empathize with customers and colleaguesAdaptabilityHigh School Diploma or equivalent experience requiredSpanish bilingual a plusHigh speed broadband internet service is required, we do not recommend or support DSL, wireless, Wi-Fi, Hotspots, Fiber without a modem and SatelliteInternet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cableMinimum upload/download speeds of 10Mbps/300 Mbps will be requiredBenefitsMedical, Dental, Vision, Life and Disability Insurance. Effective day 1.25 days paid time off in your first full year of service and Paid HolidaysTuition reimbursement, Student Loan Paydown Program401KCompany OverviewThe Hartford is an industry leading provider of property and casualty insurance, group benefits and mutual funds. It was founded in 1810, and is headquartered in Hartford, Connecticut, USA, with a workforce of 10001+ employees. Its website is http://www.thehartford.com.



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