[Remote] Customer Service Professional

Note: The job is a remote job and is open to candidates in USA. Manulife is a leading international financial services provider, and they are seeking a Customer Service Representative to join their Operations team. This role involves delivering outstanding service to clients in the Life Insurance or Long-Term Care sectors, engaging with customers, and providing insightful solutions to navigate their insurance needs. Responsibilities Deliver reliable and professional service to John Hancock clients, fostering customer satisfaction and loyalty while meeting quality and productivity expectations Provide effective, timely resolution to customer inquiries, striving for first-call resolution and translating problem scenarios into positive service experiences Maintain a positive and cooperative tone with both customers and coworkers, improving the perception of John Hancock in the marketplace Work both independently and collaboratively in a team environment to accurately resolve issues and meet service levels Stay updated on product, industry, service, and policy changes through ongoing training, and use all systems and resources to meet customer needs Ensure customer service excellence by listening carefully, empathizing in high-pressure situations, and adhering to privacy and transaction processing procedures Skills Proven experience in customer service, with prior experience in the insurance industry considered a valuable asset Excellent time management skills, with the ability to prioritize tasks effectively and meet deadlines Strong teamwork and collaboration abilities, coupled with the capacity to work well under pressure Proficient in computer operations and adept at using technology to enhance customer service Highly customer-focused, with a focus on taking practical actions to resolve issues and meet client needs Proven concern for organization and quality, with a creative approach to problem-solving and a flexible attitude Benefits Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage Adoption/surrogacy and wellness benefits Employee/family assistance plans Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) Financial education and counseling resources Paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) Full range of statutory leaves of absence Company Overview Manulife is a leading international financial services group that helps people make their decisions easier and lives better. It was founded in 1887, and is headquartered in Toronto, Ontario, CAN, with a workforce of 10001+ employees. Its website is