[Remote] Customer Service Hotel Department - AmTrav

Note: The job is a remote job and is open to candidates in USA. AmTrav is a growing business travel management company that emphasizes personal service. They are seeking a Customer Service Hotel Department Advisor to handle critical issues for travelers efficiently, working primarily with hotels and vendors to ensure passenger needs are met. Responsibilities Making a lot of outbound calls Request of folios -calling hotels to request receipts Contacting accounts for updated payments -calling passenger or admin. For updated credit card information Send multiple pre-authorization forms per day – creating pre-pay forms and on-line virtual cards Assist with credit card reversals -calling hotels to reverse cards charged Skills Experience working in travel is a plus but not a requirement Strong communication skills (both oral and written) and can actively listen and empathize with clients Comfortable in a coaching environment that stresses skill development (empathy and performance) Ability to sit and work at a computer for longer periods of time PC proficiency with various Windows applications The ability to work well with minimal supervision in a high-volume environment Maintain a positive, empathetic and professional attitude towards customers and coworkers at all times Successful experience in achieving specific performance goals and objectives Have an excellent work record and are eligible for rehire with previous employers Spanish Speakers a plus but not a requirement Benefits Work from home Competitive health, dental, accident, and life insurance plans Paid time off Paid maternity/paternity leave 401K match IATAN Travel Agent membership with discounts on travel worldwide Company Overview AmTrav is part of Perk — the intelligent platform for travel and spend. It was founded in 1989, and is headquartered in Chicago, Illinois, USA, with a workforce of 51-200 employees. Its website is