[Remote] Customer Service Coordinator
Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit. They are seeking a Customer Service Coordinator to manage service orders, assist customers, and ensure effective communication between various teams. Responsibilities Answer inbound calls from customers, providing timely information and support Manage service orders, including scheduling, order updates, and escalations Conduct follow-up calls and provide time windows for upcoming services Record and escalate issues to management when necessary Act as a liaison between customers, service teams, and internal departments to ensure clear communication Skills High school diploma or GED Fluency in both English and Spanish Proven experience in logistics customer service or a related industry Strong verbal and written communication skills Proficiency in data entry and customer management systems Associate degree or equivalent experience Experience supporting a large national client in logistics or service coordination Skilled in handling escalations and conflict resolution in high-pressure environments Benefits Comprehensive benefits package including medical, dental, and vision coverage Retirement savings with company match Company Overview At Prism Data Consulting, we transform raw information into strategic insights. It was founded in 2012, and is headquartered in , with a workforce of 11-50 employees. Its website is