[Remote] Customer Service Consultant Richmond (Remote)

Note: The job is a remote job and is open to candidates in USA. CarMax is the nation’s largest retailer of used cars, and they are seeking a Customer Service Consultant to enhance the customer experience during the car buying journey. The role involves connecting with customers, guiding them through the purchasing process, and ensuring a seamless transition from online to in-store service.ResponsibilitiesConnect with inbound customers online and over the phone to find out what they want and need from their next car purchaseUse your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needsGuide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle deliveryEnsure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experienceMentor others as your skillset expandsAchieve sales targets while providing an iconic customer experienceAcquire the Automotive Sales Persons License in specific states – may require testing and travel as some states request physical presence to apply for the licenseSkillsSales and customer service experience, in an area such as retail, is preferredThrive in a fast-paced sales environmentGood listening skills and a strong customer focusHigh level of self-motivation to achieve performance goalsStrong written and verbal communication skillsAbility to learn and master new technologies; strong computer skillsOpen availability for shifts that may include nights, weekends, and holidaysMust be open to shifting schedules two times per year according to needs of the businessHybrid role with requirement for working on site one day per weekCandidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) locationBenefitsPaid sick, vacation, and holiday timeUp to 48 hours of sick time per yearBetween 80 hours and 200 hours per year of vacation time after a 90 day waiting period6 paid scheduled holidays per year plus 1 floating holidayHoliday Premium PayPaid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc.Company OverviewCarMax provides an online platform for searching new and used cars, researching models, and comparing vehicles. It was founded in 1993, and is headquartered in Richmond, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.carmax.com.



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