[Remote] Customer Service Associate

Note: The job is a remote job and is open to candidates in USA. Prudential Financial, Inc. is a prominent company that administers the Servicemembers' Group Life Insurance program. They are seeking a Customer Service Associate to handle correspondence and phone calls from service members, veterans, and their families, focusing on explaining benefits and resolving inquiries.ResponsibilitiesProvide information to policy holders, parents, spouses, and beneficiariesReceive, evaluate, and answer customer inquiries which are predominately routine but may require deviation from standard screens, scripts, and proceduresUse computerized system for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshootingAnswer product, account, policy, and service inquiries, resolve problems, and promote products and services by responding verbally and/or in writingAssess needs and suggest/promote alternative products or servicesHandle most calls and transactions independently, escalate calls properly when appropriateSkills1-3 years of directly related customer service experience and well-developed transaction processing experienceStrong people skills with an ability to think like the customerA passion for delivering top quality serviceProven record of dependability, punctual and reliable attendance is critical to the success of a fast moving, inbound service centerAbility to learn and retain a significant amount of technical information in a relatively short period of timeReceptivity to detailed performance feedbackProficiency with a keyboard and window-based applications, including InternetProven self-motivation skillsActive listening skillsExcellent oral and written communication skillsAbility to excel in a team environment, as well as work well independentlyExcellent organization and prioritization skillsReliability and Dependability throughout our extensive training program is requiredCollege degree or equivalent business/military experience preferredBenefitsMedical, dental, vision, life insurance, disability insurancePaid Time Off (PTO)Leave of absences, such as parental and military leave401(k) plan with company match (up to 4%)Company-funded pension planWellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needsWork/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career developmentEducation Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programsEmployee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of serviceEligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performanceCompany OverviewPrudential Financial specializes in the fields of investment management, life insurance, and retirement benefits. It is a sub-organization of Prudential Financial. It was founded in 1875, and is headquartered in Newark, New Jersey, USA, with a workforce of 10001+ employees. Its website is http://www.prudential.com.Company H1B SponsorshipPrudential Financial has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.



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