Remote Customer Service and Support
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Job Title: Remote Customer Service and Support (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time
Salary: $1,200 USD/month
Schedule: Monday to Friday, 9:00am - 6:00pm Eastern Time
Benefits: US legal holidays
Job Overview:
Our client is one of the leading smart locks companies. They combine advanced access technology and a user friendly system with superb customer service and support to back it up.
Customer service and technical support for all customers who need help with their locks and navigating the lock's software and app connected to it.
Responsibilities:
Troubleshooting: Identify and resolve technical issues related to software and hardware.
Technical Support: Provide expert assistance to clients and users regarding product usage and functionality.
Customer Service: Address customer inquiries and concerns in a timely and professional manner.
Software and Hardware Support: Offer support for both software and hardware components of the system.
Qualifications, Skills and Key Competencies:
Great communication skills
Quick learner
Technical skills/ Technologically savvy
Problem solving
Troubleshooting
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIREDYour application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout QuestionsEach application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply WiselyTo maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM FolderAll important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
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