[Remote] Customer Service Agent- Email

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting exceptional candidates with leading employers in the athletic apparel industry. The Customer Service Agent- Email is responsible for delivering professional and efficient support through email, maintaining customer satisfaction by resolving inquiries promptly and clearly.ResponsibilitiesRespond efficiently to customer written communications regarding order status, product information, returns, and exchangesProvide professional, empathetic, and consistent messaging to build customer trustResearch and resolve issues accurately using internal toolsEscalate complex or sensitive issues to senior team members as neededDocument customer interactions in CRM systems following protocolsIdentify and report recurring issues to support process improvementsStay updated on products, policies, and procedures to provide accurate informationCollaborate with cross-functional teams for timely resolution of concernsAssist with inbound calls and other tasks as assigned, demonstrating flexibilityRecognize when to shift from written support to verbal communicationMeet or exceed performance targets related to accuracy, professionalism, and satisfactionWork overtime during peak periods when requiredPerform additional tasks and projects as assignedSkillsMinimum of 1 year of customer service experienceExceptional written and verbal communication skillsStrong critical thinking and problem-solving abilities with attention to detailAbility to multitask across multiple systems and platformsHigh school diploma or equivalent requiredExperience in the athletic apparel industry preferredFurther education or training in customer service is a plusBenefitsPaid Time Off (2 weeks per year for full-time employees, accrued based on hours worked)Paid holidays including New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Day after Thanksgiving, and ChristmasHealth and vision insurance through Regence BlueCross BlueShield (effective first of the month after hire)Dental insurance through Regence (effective first of the month after hire)Company-paid group term life and long-term disability insurance through MetLife (effective first of the month after hire)Optional additional life and accident insurance for employees and dependentsFlexible Spending Account for health and dependent care expensesHealth Savings Account for health expenses with HDHP participationEmployee Assistance Plan through Canopy401(k) plan with employer matching after three months of employmentCompany OverviewRemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is https://remotehunter.com/.



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