[Remote] Customer Service Advocate II - Outbound

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is dedicated to helping data professionals find their best fit. They are seeking a Customer Service Advocate II to enhance member and provider experiences through education, support, and compliance with quality standards.ResponsibilitiesDeliver education and information to members and providers to enhance their experienceConduct outbound calls to provide timely and personalized supportServe as the front-line support for member and provider inquiries, requests, or concernsDocument information and maintain performance metrics through CRM applicationsRemain up-to-date with quality standards, regulations, and policies to ensure complianceSkillsHigh School diploma or GED1 - 2 years of related experience, preferably in a contact center environmentMay require vocational or technical education in addition to work experienceStrong communication skills for effective member and provider interactionsAbility to adhere to quality standards and maintain complianceExperience in a contact center environmentAdditional training or continuous learning in customer service or healthcare-related fieldsFamiliarity with CRM applications for documentation and trackingStrong problem-solving skills to address member and provider concernsAbility to work collaboratively in a team-oriented environmentBenefitsHealth insurance401KStock purchase plansTuition reimbursementPaid time off plus holidaysCompany OverviewAt Prism Data Consulting, we transform raw information into strategic insights. It was founded in 2012, and is headquartered in , with a workforce of 11-50 employees. Its website is http://www.prismdatahub.com.



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