[Remote] Customer Service Advocate, II- Outbound

Note: The job is a remote job and is open to candidates in USA. RemoteHunter is connecting exceptional candidates with leading employers. The role involves delivering education and information to members and providers, ensuring a successful experience through outbound calls and personalized support. Responsibilities Reach out to members and providers for educational or informational purposes to support solutions or concerns Escalate calls if providers cannot deliver solutions Serve as front-line support for member and provider inquiries, requests, or concerns Assist with product awareness campaigns, policy changes, directory audits, provider satisfaction surveys, and basic claims outreach Maintain performance and quality standards based on contact center metrics Expand knowledge on primary market or plan and potentially cover additional markets or plans requiring minor research Document demographics, call summaries, and communications for quality and performance tracking using CRM applications Stay current with quality standards, regulations, and policies to ensure compliance Perform other duties as assigned Comply with all policies and standards Skills High School diploma or GED required 1 to 2 years of related experience required Vocational or technical education may be required in addition to work experience Experience in a contact center environment Benefits Competitive pay Health insurance 401K and stock purchase plans Tuition reimbursement Paid time off plus holidays Flexible work options including remote, hybrid, field, or office schedules Company Overview RemoteHunter is your dedicated AI job search assistant, turning the job hunt from a slow, individual effort into a quicker, smarter, and guided experience by streamlining each step of the process and speeding up your path to the right career opportunities. It was founded in 2025, and is headquartered in , with a workforce of 11-50 employees. Its website is