[Remote] Customer Service Advisor (Airbnb team)

Note: The job is a remote job and is open to candidates in USA. Concentrix is seeking Customer Service Advisors for their Airbnb team. The role involves responding to customer inquiries in Russian and English regarding bookings, cancellations, and other lodging-related queries while providing solutions in collaboration with the Team Manager.ResponsibilitiesAnswer customer inquiries via text or phone in Russian & EnglishCome up with solutions in cooperation with your Team ManagerRelated to bookings, cancellations, or other lodging-related queriesWork in 8 hour long shifts, ranging from 9:00 to 23:00 from Monday to SundaySkillsFluent in Russian and EnglishAbility to answer customer inquiries via text or phoneAbility to come up with solutions in cooperation with Team ManagerWillingness to work in 8 hour long shifts, ranging from 9:00 to 23:00 from Monday to SundayCompletion of recruitment process which consists of one interview in English with Recruiter and a second, shorter interview with Team Manager in Russian languageReference and clear criminal background check if offer is madeBenefitsA good health insurance which includes gym and dentistryPaid mobile phone billBonuses based on performance up to 100 eur/monthActual growth opportunitiesSupportive and fun coworkersCompany OverviewConcentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations. It was founded in 1983, and is headquartered in Newark, California, USA, with a workforce of 10001+ employees. Its website is https://www.concentrix.com.



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