[Remote] Customer & Partner Engagement Manager

Note: The job is a remote job and is open to candidates in USA. Shogun is an ecommerce platform that empowers brands to optimize their shopping experiences. The Customer & Partner Engagement Manager will engage ecommerce merchants and agency partners through marketing campaigns and strategic account development, ensuring they maximize the value of Shogun's tools and stay connected through personalized engagement. Responsibilities • Respond to inbound interest generated through marketing campaigns and product-triggered flows • Hold calls with merchants and agency partners to demo products, qualify needs, and recommend best-fit solutions • Conduct discovery to understand customer goals, pain points, and use cases • Match prospects with the right product(s) or pricing plans based on their business needs • Identify upsell and cross-sell opportunities and flag accounts with expansion potential • Conduct onboarding sessions and walkthroughs to ensure new customers are set up for success • Support ongoing education through product webinars, partner workshops, and group sessions • Log detailed outreach, discovery notes, and follow-ups in CRM systems • Add prospects and partner contacts on LinkedIn and regularly engage with their content to build stronger relationships • Participate in agency and customer-facing events like onboarding webinars, product education sessions, or office hours • Ensure agency partners and high-potential merchants are always equipped with the latest tools and resources • Create structured feedback loops to share common product questions, objections, or usage gaps with the Product, Marketing, and Leadership teams • Support expansion planning by identifying accounts with high growth potential and collaborating with Sales and CSMs to engage them strategically • Being a thought partner in how we are handling overall customer experience Skills • Have at least 3 years of experience in customer success, sales, onboarding, or partner enablement, ideally in a SaaS or ecommerce environment • Are a great communicator: clear, empathetic, and confident on video calls and in writing • Are tech-savvy and can learn and explain new software quickly • Are comfortable using LinkedIn to build relationships and share insights • Can manage multiple conversations in parallel and reliably track follow-ups and CRM updates • Thrive in a fast-paced, iterative environment where the product evolves quickly and collaboration is key • Have experience with ecommerce platforms like Shopify or BigCommerce • Have worked with design agencies or digital agency ecosystems • Are comfortable leading live webinars, product demos, or workshops Benefits • Company-sponsored healthcare, visioncare, dentalcare for you and your dependents • Retirement plans with matching contributions (401k, Pension, and RRSP) • Paid parental leave • Stock options • Home office set-up reimbursement • Monthly home office productivity reimbursement • Co-working space reimbursement • PTO, sick leave, holidays, Shogie appreciation days • Learning and Development reimbursement • Quarterly Wellness reimbursement Company Overview • Shogun is an E-commerce platform that helps brands create unique buying experiences and optimize their online stores. It was founded in 2015, and is headquartered in Walnut, California, USA, with a workforce of 51-200 employees. Its website is Apply tot his job