[Remote] Customer Onboarding Specialist (Future Openings)

Note: The job is a remote job and is open to candidates in USA. Fullpath is an AI-first tech company in the automotive space focused on creating groundbreaking technologies for dealers. They are seeking a Customer Onboarding Specialist to support the onboarding process for new and existing accounts, ensuring a smooth adoption of their software and providing excellent customer experience.ResponsibilitiesOwning the customer experience from the point of sales throughout their onboarding process with a strong understanding of automotive finance and insurance (F&I) workflows and terminologyMapping out the customers’ requirements & needs to ensure a smooth onboarding and implementationImplementing proactive communication flows with the customers to align expectations regarding onboarding and value delivery timelinesCollaborating proactively with other departments involved in the onboarding process by providing clear account setup requirements and deadlinesIdentifying any process issues and/or new process building needs that arise from the evolution of our products and problem-solve by building out processes that can scaleEducating customers on features, capabilities, and best practices to simplify adoption and align expectationsBeing the main point of contact to customers throughout onboarding and implementation (via video calls, calls, emails and chat)Handling the successful and smooth transfer of your customers to their dedicated customer success manager after onboarding completionMeasuring and reporting upon the onboarding experienceSkills1+ year experience in implementation, onboarding, or other customer-facing role at a SaaS start-up companyProven basic troubleshooting abilitiesIndependent problem-solving skills and adaptivity to changeExcellent verbal and written communication skillsStrong work ethic and high energy levelsAbility to multitask and collaborate with different departmentsImpeccable attention to detailCares for speed and quality of deliveryLegal authorization to work in the United States without the need for employer sponsorship now or in the futureAbility to sit for extended periods and perform extensive computer work, both of which are key aspects of this roleAbility to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivityRegular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication1+ year experience in digital advertising, Google & Facebook preferredExperience working within the automotive finance and insurance (F&I) domain, with a strong understanding of dealership F&I processes and terminologyBenefitsMedicalDentalVisionDisabilityLife/AD&DEAP15 vacation days per year to start80 hours of sick leave12 paid holidaysPaid parental leave401k with company matchCompany's equity programCompany OverviewFullpath is automotive's leading CD(x)P. It was founded in 2015, and is headquartered in Miami, Florida, USA, with a workforce of 51-200 employees. Its website is https://fullpath.com.



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