[Remote] Customer Onboarding Specialist
Key Details • Experience Level: Entry Level & New Grad, Junior (1 to 2 years) • Job Type: Full Time • Visa Sponsorship: Unknown • Industries: Technology, Home Services, SaaS Responsibilities Manage a portfolio of home service businesses, providing expert guidance as a trusted advisor throughout onboarding Remove technical barriers, streamline digital payments, and guide Service Providers through onboarding processes Foster close collaboration with cross-functional teams including R&D, Engineering, Sales, and Customer Success Create strategies to ensure Service Providers (SPs) feel fully supported and understand available features Recommend and implement tailored solutions to drive business growth within the first 90 days Leverage scalable tactics to fuel customer growth on the Jobber platform Requirements Strong communication skills to actively listen to users' needs and drive the value of features, workflows, and Jobber usage Patient and reliable, especially when things do not go as expected Performance driven with an achievement mindset, bias for action, and eagerness to take initiative Customer driven, focused on building strong relationships and delivering customer-focused solutions Product expertise to set customers up for success from day one Expertise in stakeholder management and navigating intricate relationships Ability to consult on Jobber features and integrations Skills • Customer Onboarding • Customer Success • Communication • Collaboration • SaaS Apply tot his job