[Remote] Customer Onboarding Specialist

Note: The job is a remote job and is open to candidates in USA. LexisNexis is a global provider of information-based analytics and decision tools for professional and business customers. The Customer Onboarding Specialist plays a critical role in ensuring a seamless introduction to LexisNexis solutions by leveraging client relationship skills and digital tools to enhance the onboarding experience.ResponsibilitiesDelivering superior client service and ensure each customer interaction reinforces confidence in LexisNexisManaging and coordinate onboarding activities as the customer’s primary point of contact, guiding them through both live and digital touchpointsUtilizing automation tools, workflow platforms, and AI-assisted onboarding processes to streamline customer setup and reduce time-to-valueDiagnosing and resolve issues using department tools, resources, and business judgment, escalating unresolved matters when appropriateMonitoring and optimizing digital onboarding journeys, identifying friction points and recommending improvementsCreating onboarding documentation, digital guides, and AI-enhanced self-service training materials that support scalable customer successUsing generative AI solutions to accelerate content creation, analyze customer inquiries, and enhance knowledge resourcesLeveraging onboarding analytics and dashboards to track progress, measure customer engagement, and propose enhancementsCollaborating with cross-functional teams to evolve onboarding workflows, automation capabilities, and customer experience technologiesServing as a role model demonstrating continuous improvement, professionalism, and alignment with company objectivesPromoting excellence through high productivity, accuracy, and quality-focused decision-makingWorking effectively as part of a team, fostering collaboration and proactively supporting team initiativesSkillsFluent English proficiencyBachelor's degree or equivalent work experienceGreat communication skills and a professional, customer-centric dispositionDetail orientation with the ability to follow structured processes and contribute to continuous improvementSelf-motivation and strong time-management skillsProficient with Microsoft Office toolsExperience with CRM systemsInterest or experience in applying generative AI tools for content creation, analysis, or customer engagementImpressive problem-solving ability and commitment to resolving customer issues efficientlyAbility to earn customer trust and foster positive relationshipsWillingness to work effectively in a complex matrixed environmentExposure to workflow automation and digital onboarding toolsFamiliarity with automation platforms (e.g., Salesforce automation)BenefitsNumerous wellbeing initiativesShared parental leaveCompany OverviewLexisNexis is a data analytics company that provides information solutions and law legal databases to Law and corporate businesses. It was founded in 1970, and is headquartered in Albany, New York, USA, with a workforce of 10001+ employees. Its website is http://www.lexisnexis.com.



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