[Remote] Customer Insights & VoC Analyst

Note: The job is a remote job and is open to candidates in USA. Super.com is a company focused on maximizing the lives of its customers and team members. They are seeking a detail-oriented analyst to work closely with the Customer Success team, supporting data, reporting, and platform work related to Voice of Customer and reputation functions. Responsibilities Own VoC, CSAT, and reputation reporting — dashboards, weekly and monthly reports, and ad hoc analysis for cross-functional teams Maintain and improve the taxonomy, metadata layers, and data quality of our customer intelligence platform — validating outputs, correcting misclassifications, and coordinating with vendors to continuously improve accuracy Track reputation performance across review platforms, social channels, and search, and contribute to the analysis behind our reputation strategy Support the expansion of our VoC function — new feedback channels, product-specific insights packages, and churn and retention research Build automations to eliminate manual reporting tasks and set up notification systems to keep the team proactively informed Skills 1–3 years of experience in data analytics, business intelligence, or a related role Strong attention to detail. You are comfortable sitting inside messy, complex data and finding what does not add up Proficiency with Excel or Google Sheets; experience with BI tools like Looker, Metabase, or Tableau Clear written communication. You translate data into plain language that non-technical stakeholders can act on Comfortable managing ongoing vendor or platform relationships and following up until issues are resolved Self-starter mindset — you spot inefficiencies and fix them without being asked Experience with automation tools (Zapier, Make, or similar) is an asset Experience in fintech, travel, or SaaS industries Familiarity with sentiment analysis tools or social listening platforms (SentiSum, Chattermill, Brandwatch, etc.) Background in customer success, support operations, or Voice of Customer programs Experience with Python or other scripting languages for data manipulation Knowledge of API integrations and webhook configurations Previous experience documenting processes and building internal knowledge bases Benefits Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites. Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things. Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan. Comprehensive Compensation: Competitive salary, equity options, annual bonus, retirement matching, and top-tier benefits packages. Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources. Company Overview Super.com is a saving app that empowers users to spend less, save more, and build credit. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is