[Remote] Customer First Agreement Administrator

Note: The job is a remote job and is open to candidates in USA. Schneider Electric is a global leader in energy management and automation, and they are seeking a Customer First Agreement Administrator. This role is critical in supporting the financial health and execution of Customer First Agreements, ensuring accurate project setup and financial tracking while collaborating with various teams for operational consistency and customer support.ResponsibilitiesMaintain fiscal accuracy for all CFA projects, ensuring alignment with forecasts and identifying risks, variances, or trends earlyManage end-to-end CFA project lifecycle, including project planning, release, financial tracking, and timely closureAttend and prepare for monthly CFA review meetings with stakeholdersEnsure Flex Funds (Service, Material, Training) are tracked accurately and remain aligned with CFSS recordsMonitor all CFA-related orders (entitlements, Flex funds, third-party support) and ensure CFSSs are carbon copied on all critical transactionsSupport accurate and timely processing of CFA Addendums and fund transfers based on FSM approvalEnsure 100% accuracy of Usage Reports with zero discrepanciesCollaborate verbally with CFSSs to validate usage data and reconcile differencesMaintain strict adherence to financial and reporting controls within Schneider Electric standardsBuild strong, trust-based partnerships with CFSS, FSM, and cross-functional Field Service teamsServe as a consistent, transparent communicator who ensures closed-loop follow-up on all CFA financial and administrative itemsSocialize and reinforce CFA processes across the Field Service organizationSkills1+ years of experience in service operations, financial coordination, project administration, or related fieldStrong analytical and reconciliation skills with a focus on accuracyExcellent verbal and written communication skillsAbility to collaborate effectively with cross-functional teamsProficiency with Excel, SAP, Salesforce, and/or Schneider Electric internal tools (or willingness to learn)Demonstrated ability to manage multiple priorities and meet deadlinesBenefitsMedical (with member reward points)DentalVisionBasic life insuranceBenefit Bucks (credits to apply towards your benefits)Flexible work arrangementsPaid family leaves401(k) + matchWell-being and recognition (including service anniversary) programs12 holidays per year15 days of paid time off per year (pro-rated in the first year of employment based on start date)Opportunity to purchase company stock (eligibility depends on start date)Military leave benefitsCompany OverviewSchneider Electric specializes in the digital transformation of energy management and automation. It was founded in 1836, and is headquartered in Rueil-malmaison, Ile-de-France, FRA, with a workforce of 10001+ employees. Its website is https://www.se.com.Company H1B SponsorshipSchneider Electric has a track record of offering H1B sponsorships, with 150 in 2025, 103 in 2024, 108 in 2023, 98 in 2022, 115 in 2021, 109 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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