Remote Customer Experience & Sales Associate (US based)
About Us: VanLab is a fast-growing company helping people build their dream van conversions with our premium DIY kits. We're all about great design, quality service, and making vanlife more accessible. The Role: We're looking for a proactive, friendly team member to handle inbound customer enquiries, combining sales support with customer service. You’ll be answering calls, emails, and messages, helping customers choose the right kit, and supporting them through their journey. Your Responsibilities: Respond to calls, emails, live chat, and social DMs Convert leads into happy customers through clear, confident communication Provide order updates and troubleshoot customer queries Maintain records in CRM and collaborate with the operations team You Are: Experienced in sales or customer service Professional, articulate, and people-focused Comfortable with remote tools (email, chat, CRMs) Independent, organised, and enthusiastic Bonus Points For: Interest in vanlife, travel, or DIY Shopify or eCommerce platform experience Why VanLab? 100% remote role (US based preferred - need to be online during PST hours) Flexible hours within reason Be part of a passionate, purpose-driven brand To Apply: Please send a short cover letter and your CV. We’d love to hear why this role excites you! Apply tot his job