[Remote] Customer Experience Associate (CXA)

Note: The job is a remote job and is open to candidates in USA. Homebound is on a mission to make it possible for anyone, anywhere, to build a home using technology. The Customer Experience Associate (CXA) will serve as the primary connection between Homebound’s clients and local market teams, ensuring a world-class homebuilding experience through effective communication and coordination. Responsibilities • Lead client communication after contract signing, including responding to inquiries within 24 business hours and sending weekly progress updates via the Homeowner Portal • Facilitate internal collaboration by coordinating communication across teams, resolving issues, and escalating when appropriate • Track and communicate project progress, alerting clients to schedule changes and key milestones • When changes to the contract are needed, manage change request process and own completion of contractual documents • Schedule and lead client meetings at major project milestones or as needed to address questions and requests • Become an expert on Homebound’s client facing technology in order to lead trainings for clients and troubleshoot their tech-related questions • Advocate for clients internally, ensuring their feedback and expectations shape decision-making and service delivery • Partner cross-functionally with product, construction, preconstruction, legal, and accounting teams to share client insights, risks, and strategic opportunities • Identify trends and systemic issues by tracking customer requests and proactively flagging opportunities for improvement Skills • Minimum of 1 year of experience in a customer-facing role working with clients in a fast-paced environment • Unwavering attention-to-detail • Excellent written and verbal communication—clear, concise, and empathetic • Proactive and creative approach to problem solving • Curiosity and a drive to continuously improve processes and client experiences • Strong follow-through and the ability to execute independently • Confidence presenting to clients, local teams, and executives • Patience, honesty, and emotional composure under pressure • A positive, optimistic attitude and flexible approach to change • A major plus if you reside within one of our markets, but not a firm requirement Company Overview • New Updates Coming soon............................................................................................................................................................................................................................................... It was founded in 2002, and is headquartered in Boca Raton, Florida, USA, with a workforce of 201-500 employees. Its website is Apply tot his job