[Remote] Customer Advocate, Remote

Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. They are seeking Customer Advocates who will manage member interactions related to healthcare coordination and inquiries in a structured, remote environment.ResponsibilitiesManage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiriesReal-time navigation of multiple web-based platformsAccurate documentation across systemsConfident use of Microsoft Word, Excel, Outlook, and TeamsStrong written and verbal communicationConsistent adherence to process and compliance standardsSkillsHigh School Diploma (Associate degree or higher preferred)Prior customer service experience handling complex or sensitive mattersStrong proficiency in Microsoft Word, Excel, Outlook, and TeamsAbility to navigate multiple web-based systems simultaneouslyExcellent attention to detail and organizational skillsClear, professional written and verbal communicationHigh-volume or call-driven service environmentsHealthcare, insurance, or medical terminology exposureAdvocacy-based roles such as social work or behavioral healthCustomer-facing retail roles requiring problem resolutionBenefitsCompetitive pay based on qualificationsBonus opportunitiesComprehensive benefits packageClear advancement pathways for high performersCompany OverviewDisabled Veteran Solutions is a business process outsourcing company. It was founded in 2015, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.disabledveteransolutions.com.



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