Remote custmer care specialist

The Customer Care Specialist will report to the Customer Care Manager. You will provide superior service with each customer interaction while professionally handling incoming requests and ensuring that questions and concerns are addressed promptly and thoroughly. Must be able to collaborate with other areas of the business. Someone who enjoys working hard and can adapt to quickly changing... priorities, multi-tasking, identifying problems and proposing effective solutions.

Primary Job Responsibilities:
? Respond to chat, phone, and email contacts from customers
? Achieve contact volume and quality goals measured quarterly
? Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues
? Work collaboratively with other support specialists to resolve customer questions and issues
? Work continuously to document the details of each interaction in Salesforce to easily research customer issues and to inform product improvements
? Partner with global teams to ensure continuous support availability during required business hours
? Support the vision and values of the company through role modeling and encouraging desired behaviors
? Participate in various company initiatives and projects as requested

Benefits

Pulled from the full job description
? 401(k) matching
? AD&D insurance
? Disability insurance
? Employee assistance program
? Flexible spending account
? Health insurance
? Life insurance
? Matching gift program
? Paid parental leave
? Parental leave
? Referral program
? Sabbatical
? Tuition reimbursement
? Wellness program

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