[Remote] CS Operations Consultant

Note: The job is a remote job and is open to candidates in USA. Bonusly is a company dedicated to improving employee engagement through meaningful recognition. They are seeking a CS Operations Consultant to manage the migration from Gainsight to a new Customer Success Platform, balancing strategy, technical execution, and project leadership. Responsibilities • End-to-end project management of the Gainsight migration, including timeline, dependencies, risk management, and stakeholder communication • System / data discovery: Document current-state workflows, objects, reports, playbooks, and automations • Solution design: Recommend the future-state architecture within HubSpot or the chosen CSP • Data model & schema design: Define tables, associations, and field mappings • Migration execution: Lead data cleansing, ETL prep, QA, and validation • Platform configuration: Build workflows, automations, health scoring, dashboards, playbooks, and reporting • Integration oversight: Work with internal teams or contract developers to oversee integrations between CSP, HubSpot, Chargebee, product data, and other systems • Cross-functional enablement: Provide documentation, training materials, and post-launch QA • Reporting & analytics: Create dashboards and insights that help CS and leadership track adoption, risk, and customer outcome Skills • 3–5+ years in Customer Success Operations or Revenue Operations • Hands-on Gainsight admin/configuration experience (objects, Rules Engine, Journey Orchestrator, Scorecards) • Proven project management experience running complex, multi-system migrations • Integration experience (iPaaS tools, API-based workflows, product data pipelines, Chargebee, CRM, etc.) • Strong understanding of CS workflows, lifecycle management, and health scoring models • Ability to work independently, manage timelines, and communicate clearly with both technical and non-technical stakeholders • Experience with ChurnZero, HubSpot Service Hub, or other CSPs • Intercom configuration experience • SQL proficiency for data manipulation and QA • Familiarity with SaaS customer lifecycle processes (renewals, expansion, onboarding) Company Overview • Bonusly is an online platform for employee recognition, rewards, and engagement. It was founded in 2012, and is headquartered in Boulder, Colorado, USA, with a workforce of 51-200 employees. Its website is Apply tot his job