[Remote] CRM Business Analyst

Note: The job is a remote job and is open to candidates in USA. Ascendion is a full-service digital engineering solutions company that focuses on transforming digital engineering for enterprise clients. The CRM Business Analyst will collaborate with stakeholders to define business and user requirements, document processes, and support CRM integrations while ensuring alignment with business goals. Responsibilities • Analyze and document current-state business processes and identify improvement opportunities • Define future-state processes aligned with CRM capabilities and business goals • Elicit and document business and user requirements through interviews and workshops • Translate requirements into user stories with clear acceptance criteria • Perform impact analysis across people, processes, systems, and data • Support CRM integrations with telephony, campaign management, and related platforms • Engage end users to validate usability and support solution adoption • Assist with training materials, policies, and procedural documentation • Support User Acceptance Testing (UAT), issue tracking, and resolution • Provide go-live and post-production support Skills • 5+ years of experience as a Business Analyst partnering with IT teams • 5+ years of experience working with customer or member-facing teams • 5+ years of experience in the healthcare industry • Experience supporting large-scale, customer-centric initiatives • Strong communication, analytical, and problem-solving skills • Experience with CRM implementations; MS Dynamics 365 preferred • Exposure to telephony (e.g., Genesys), campaign management, or AI platforms Benefits • Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Life insurance • Long-term disability insurance • Short-term disability insurance • Paid parking/public transportation • 12 days/hours of paid time off • 08 days/hours of paid sick and safe time • 09 days/hours of paid vacation time • 2 weeks of paid parental leave • X paid holidays annually Company Overview • Ascendion is a trusted ally for enterprise business and technology leaders engineering the digital future. It was founded in 2022, and is headquartered in Basking Ridge, New Jersey, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship • Ascendion has a track record of offering H1B sponsorships, with 172 in 2025, 193 in 2024, 93 in 2023. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job