[Remote] Critical Response Specialist

Note: The job is a remote job and is open to candidates in USA. Bumble Inc. is an equal opportunity employer dedicated to creating healthy and equitable relationships. As a Critical Response Specialist, you will investigate high-risk escalations and collaborate with various teams to ensure the safety of the global community. Responsibilities Investigate and respond to time-sensitive, high-risk escalations involving child sexual abuse and exploitation, physical and sexual violence, trafficking, terrorism, and other critical safety concerns, ensuring prompt and responsible outcomes Review and assess complex cases by analysing user behaviour, evidence, and contextual signals to determine appropriate enforcement or support actions Respond to urgent requests from government authorities, law enforcement, and NGOs, partnering closely with Legal and Policy teams to ensure accuracy, compliance, and care Support members impacted by safety incidents using trauma-informed, empathetic practices that reflect Bumble’s values of Respect and Courage Follow established escalation procedures for complex or ambiguous cases, independently managing defined decisions and escalating to senior team members when risk thresholds are met Collaborate with cross-functional partners to identify operational challenges and contribute insights that help improve tools, workflows, and escalation processes Participate in on-call rotations, including nights, weekends, and holidays, to support a global community Skills Typically requires 1–3 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills Experience in Trust & Safety, online operations, law enforcement response, or a related field involving investigation of harmful or criminal behaviour Demonstrated ability to identify and investigate users who seek to commit serious harm or crimes on online platforms Experience working with external partners such as law enforcement, government agencies, or NGOs, particularly in child safety and violence-prevention contexts Comfortable reviewing sensitive and graphic content as a core part of the role, with an understanding of personal wellbeing practices and the importance of seeking support Strong analytical and critical-thinking skills, with the ability to prioritise effectively in fast-moving, high-stakes environments Clear and thoughtful written and verbal communication skills, with the ability to document findings and share information with targeted audiences A collaborative, accountable working style — you take ownership, work across teams with purpose, and adapt with an agile mindset Proficiency in Portuguese, French, or another additional language is a plus Company Overview Bumble Inc. is the parent company of Bumble Date, BFF, and Badoo. It was founded in 2014, and is headquartered in Austin, Texas, US, with a workforce of 501-1000 employees. Its website is