[Remote] Credit/Collections Support 2

Note: The job is a remote job and is open to candidates in USA. WEX Inc. is a leading global provider of payment processing and fleet card payment solutions. The Credit Collections Support 2 role involves managing customer relationships, processing payments, and handling inquiries while ensuring departmental policies are followed. Responsibilities Contact clients with outstanding balances by phone in a professional and understanding manner Provide copies of invoices to customers to process payments Research and process customer inquiries and disputes Build and manage customer relationships Account reconciliation and payment research Achieve assigned goals and metrics for customer portfolio Maintain customer files and documentation Perform other assigned duties necessary to support the Factoring Department Skills 1-2 years previous customer service, accounts receivable or collections experience Attention to detail Ability to work in a fast paced and dynamic environment Ability to work independently and as part of a team Proficient with Microsoft Office and Google Suite Previous experience with account reconciliation Bachelor's Degree or equivalent work experience in lieu of degree Benefits Health, dental and vision insurances Retirement savings plan Paid time off Health savings account Flexible spending accounts Life insurance Disability insurance Tuition reimbursement Company Overview Wex is a financial technology service provider for fleet, travel and healthcare industries. It was founded in 1983, and is headquartered in Portland, Maine, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship WEX has a track record of offering H1B sponsorships, with 4 in 2026, 22 in 2025, 10 in 2024, 12 in 2023, 20 in 2022, 14 in 2021, 18 in 2020. Please note that this does not guarantee sponsorship for this specific role.