[Remote] CPC Processor Customer Support I - 6217

Note: The job is a remote job and is open to candidates in USA. Datavant is a data collaboration platform trusted for healthcare, providing critical data solutions for organizations across the healthcare ecosystem. The CPC Processor I Customer Support role focuses on ensuring the accurate and timely handling of release of information account issues while maintaining a high level of professionalism in a remote call center environment.ResponsibilitiesAnswer and conduct business on the telephone while maintaining excellent Customer Service. This includes: 100%Answering release of information related telephone calls and inquiries accurately and timelyReview, research, resolve and respond to inquiries that are received via telephone, email or written correspondenceDocument all calls, inquiries and resolution in detail in appropriate areas of our software systemsFollow all department and/or site specific processes and procedures accordinglyMeet and maintain the department’s productivity and quality assurance expectationsResponsible for following all company policies and procedures as posted or communicated by managementMaintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidenceMaintains a high level of professionalism and good rapport with co-workers and members of managementMaintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediatelyPerforms work in accordance with the training and direction provided and adheres to facility specific proceduresAttends mandatory employee in-service meetings and/or training sessions, if so directedMaintain an acceptable attendance record and reports to work as scheduledPerforms other duties as assignedSkillsHigh school diploma or equivalent. (Must be from an Accredited Institute recognized by the State Dept. of Education.)Friendly, professional manner of communication. Good customer service skillsExperience with multi-line phone systems is requiredComputer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year experience would be beneficialAbility to stay organized while working quicklyStrong attention to detail is also requiredPassing annual Introductory HIPAA examination. (Testing to be given annually in accordance with employee review.)Required to take and pass a 90-day ROI Certification course with a score of 85% or higherTo ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etcFor remote work, this position requires that you provide a high-speed internet connection, subject to applicable expense reimbursement requirements (if any), and a work environment free from distractionsExperience in the following fields would be beneficial: Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of DocumentsCompany OverviewDatavant protects, connects, and delivers the world’s health data to power better decisions and advance human health. It was founded in 2017, and is headquartered in Phoenix, Arizona, USA, with a workforce of 5001-10000 employees. Its website is https://datavant.com.



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