[Remote] Contract Management Expert – BPO/ITO
Note: The job is a remote job and is open to candidates in USA. Mphasis is a company that operates in the BPO and ITO sectors, and they are seeking a highly skilled Contract Management Expert. The role involves overseeing the full lifecycle of complex contracts, acting as a key advisor to senior leadership, and collaborating across departments to optimize contract outcomes.
Responsibilities
• Act as primary point of contact for contract-related issues with clients, vendors, and internal stakeholders
• Draft, review, and negotiate complex outsourcing agreements, including:
• SOWs, including scope descriptions, service level agreements, pricing methodology, and transition/transformation terms
• Pricing schedules, subcontractor agreements, and data privacy terms
• Contribute to the drafting and negotiation of related agreements, including:
• MSAs, NDAs, Subcontracts and technology agreements
• Serve as the content expert on complex governing outsourcing agreements, including:
• MSA, SOW, Work Order status & obligations tracking
• Contract Change Control
• Risk & Issue Management
• Contribute to the drafting and negotiation of related agreements, including:
• MSAs, SOWs, Work Orders, NDAs, subcontracts and technology agreements
• Collaborate with internal stakeholders (legal, sales, finance, operations, compliance, and delivery teams) to align contract terms with business objectives
• Advise on legal and commercial risks in contracts and propose mitigations
• Ensure compliance with applicable laws, industry standards, and company policies in all contractual arrangements
• Support pre-sales and bid teams with contractual input during RFP/RFI processes
• Lead negotiations with customers, vendors, and partners globally including change orders, often under tight timelines
• Assist in the development and refinement of contract templates and negotiation playbooks specific to BPO and ITO engagements
• Mentor and guide junior contract management staff as needed
• Uphold company values and contribute to a culture of integrity, collaboration, and continuous improvement
• Provide contract awareness education to delivery leads
Skills
• Bachelor's degree; Juris Doctor (JD) or Masters in Business Administration (MBA) preferred
• 15+ years of experience in contract drafting, negotiation, and management within the BPO and/or ITO sectors
• Experience managing global contracts and cross-border transactions
• In-depth knowledge of outsourcing contracts and industry-specific contractual nuances
• Proven track record of leading high-value contract negotiations
• Familiarity with international commercial contract law and cross-border transactions
• Strong analytical, problem-solving, and communication skills
• Attention to detail and ability to work independently in a fast-paced environment
• Excellent stakeholder management and interpersonal skills
• Commercial acumen and ability to balance legal and business risks
• Proficiency in contract lifecycle management tools, Microsoft Office Suite, AI tools and contract lifecycle management (CLM) tools
• Certified Commercial Contracts Manager (CCCM) or Certified Professional Contracts Manager (CPCM) preferred
• Experience with PCI, GDPR, HIPAA, or other relevant data protection regulations
• Prior in-house counsel or contract management experience with a BPO or ITO service provider
• Knowledge of industry-standard frameworks (e.g., ITIL, ISO certifications) as they pertain to contract terms
Benefits
• Competitive compensation
• Flexible work arrangements
Company Overview
• Mphasis is an IT services company that offers blockchain, cyber security, product engineering, DevOps, and other services. It is a sub-organization of Blackstone Group. It was founded in 1998, and is headquartered in Bangalore, Karnataka, IND, with a workforce of 10001+ employees. Its website is https://www.mphasis.com.
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Responsibilities
• Act as primary point of contact for contract-related issues with clients, vendors, and internal stakeholders
• Draft, review, and negotiate complex outsourcing agreements, including:
• SOWs, including scope descriptions, service level agreements, pricing methodology, and transition/transformation terms
• Pricing schedules, subcontractor agreements, and data privacy terms
• Contribute to the drafting and negotiation of related agreements, including:
• MSAs, NDAs, Subcontracts and technology agreements
• Serve as the content expert on complex governing outsourcing agreements, including:
• MSA, SOW, Work Order status & obligations tracking
• Contract Change Control
• Risk & Issue Management
• Contribute to the drafting and negotiation of related agreements, including:
• MSAs, SOWs, Work Orders, NDAs, subcontracts and technology agreements
• Collaborate with internal stakeholders (legal, sales, finance, operations, compliance, and delivery teams) to align contract terms with business objectives
• Advise on legal and commercial risks in contracts and propose mitigations
• Ensure compliance with applicable laws, industry standards, and company policies in all contractual arrangements
• Support pre-sales and bid teams with contractual input during RFP/RFI processes
• Lead negotiations with customers, vendors, and partners globally including change orders, often under tight timelines
• Assist in the development and refinement of contract templates and negotiation playbooks specific to BPO and ITO engagements
• Mentor and guide junior contract management staff as needed
• Uphold company values and contribute to a culture of integrity, collaboration, and continuous improvement
• Provide contract awareness education to delivery leads
Skills
• Bachelor's degree; Juris Doctor (JD) or Masters in Business Administration (MBA) preferred
• 15+ years of experience in contract drafting, negotiation, and management within the BPO and/or ITO sectors
• Experience managing global contracts and cross-border transactions
• In-depth knowledge of outsourcing contracts and industry-specific contractual nuances
• Proven track record of leading high-value contract negotiations
• Familiarity with international commercial contract law and cross-border transactions
• Strong analytical, problem-solving, and communication skills
• Attention to detail and ability to work independently in a fast-paced environment
• Excellent stakeholder management and interpersonal skills
• Commercial acumen and ability to balance legal and business risks
• Proficiency in contract lifecycle management tools, Microsoft Office Suite, AI tools and contract lifecycle management (CLM) tools
• Certified Commercial Contracts Manager (CCCM) or Certified Professional Contracts Manager (CPCM) preferred
• Experience with PCI, GDPR, HIPAA, or other relevant data protection regulations
• Prior in-house counsel or contract management experience with a BPO or ITO service provider
• Knowledge of industry-standard frameworks (e.g., ITIL, ISO certifications) as they pertain to contract terms
Benefits
• Competitive compensation
• Flexible work arrangements
Company Overview
• Mphasis is an IT services company that offers blockchain, cyber security, product engineering, DevOps, and other services. It is a sub-organization of Blackstone Group. It was founded in 1998, and is headquartered in Bangalore, Karnataka, IND, with a workforce of 10001+ employees. Its website is https://www.mphasis.com.
Apply Now
Apply Now