[Remote] Contract Customer Success Manager, EMEA

Note: The job is a remote job and is open to candidates in USA. Customer.io is a fast-growing SaaS company focused on delivering world-class customer service. They are seeking a part-time Customer Success contractor to manage customer requests, provide support, and facilitate onboarding calls as the company continues to expand its customer base. Responsibilities • Triage and respond to customer tickets via email and Zoom • Diagnose root causes which includes things like API docs, conditional-logic workflows and Liquid templates to name a few • Identify complex issues and escalate to our technical support teams as appropriate • Advise on Customer.io strategy and best practices • Facilitate topic-focused onboarding calls and one-off support sessions as needed Skills • 2–3 years in Customer Success or Technical Account Management in SaaS or a Technical Support pro ready to transition into CS • Comfortable communicating with customers via email and video calls • Comfortable reading API docs, building logic flows, and support integrations by troubleshooting root causes • Familiarity with marketing automation platforms (Customer.io, Marketo, Braze, Iterable, ActiveCampaign, Klaviyo) • Hands-off coding, you are not expect to read or write code, but you can ask the right questions to unblock customers and get them the appropriate resources Company Overview • Customer.io enables users to send newsletters to selected segments of customers using their website data. It was founded in 2012, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is Apply tot his job