Remote Contact Center Digital Assistant Coach
Job Details
Description...
The 700 Club Prayer Center
The Christian Broadcasting Network (CBN) is looking for a Remote Contact Center Digital Assistant Coach to support our coaching team in serving our Prayer Center digital agents.
This work-from-home position includes assisting with coaching, motivating, celebrating, and developing agents to accomplish the mission of the CBN Prayer Center. It also includes providing live interaction support to contact center digital queues. CBN offers excellent benefits including a 75% tuition discount from Regent University!
Work Schedule
Monday Friday 12:00 p.m. 9:00 p.m. EST
Remote Requirements
Reliable high speed internet access with minimum speed of 50Mbps (no satellite dish, wireless internet service, or DSL)
Must have router available to hardwire into computer equipment provided by CBN.
Must maintain distraction-free home office conducive to confidentiality
The Successful Candidate Will Have The Following Qualifications
Excellent ability to effectively interact with callers and consistently perform contact center processes
Strong computer skills including use of multiple operating systems, Office365, Hootsuite, Meta Business Manager, and CRM applications, with ability to identify trends in digital channels and to learn new software/platforms
Ability to help coach, motivate, reward, train, and develop staff
Past Social Media marketing or campaign experience preferred
Strong working knowledge of a contact center environment preferred
Fluent in English and Spanish preferred, with ability to communicate professionally, both verbally and in writing
Strong ability to analyze and interpret performance data
Strong knowledge of biblical principles with ability to spiritually lead a team
Ability to work occasional weekends and holidays as needed
Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
Good manual dexterity with ability to sit for extended periods of time at a computer workstation
CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBNs mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information.
We are unable to give full consideration to resumes without applications
Apply Now
Description...
The 700 Club Prayer Center
The Christian Broadcasting Network (CBN) is looking for a Remote Contact Center Digital Assistant Coach to support our coaching team in serving our Prayer Center digital agents.
This work-from-home position includes assisting with coaching, motivating, celebrating, and developing agents to accomplish the mission of the CBN Prayer Center. It also includes providing live interaction support to contact center digital queues. CBN offers excellent benefits including a 75% tuition discount from Regent University!
Work Schedule
Monday Friday 12:00 p.m. 9:00 p.m. EST
Remote Requirements
Reliable high speed internet access with minimum speed of 50Mbps (no satellite dish, wireless internet service, or DSL)
Must have router available to hardwire into computer equipment provided by CBN.
Must maintain distraction-free home office conducive to confidentiality
The Successful Candidate Will Have The Following Qualifications
Excellent ability to effectively interact with callers and consistently perform contact center processes
Strong computer skills including use of multiple operating systems, Office365, Hootsuite, Meta Business Manager, and CRM applications, with ability to identify trends in digital channels and to learn new software/platforms
Ability to help coach, motivate, reward, train, and develop staff
Past Social Media marketing or campaign experience preferred
Strong working knowledge of a contact center environment preferred
Fluent in English and Spanish preferred, with ability to communicate professionally, both verbally and in writing
Strong ability to analyze and interpret performance data
Strong knowledge of biblical principles with ability to spiritually lead a team
Ability to work occasional weekends and holidays as needed
Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
Good manual dexterity with ability to sit for extended periods of time at a computer workstation
CBN is a global nonprofit ministry demonstrating the love of God by sharing the Gospel through digital content, traditional media, and humanitarian aid. CBN offers a professional and rewarding work environment, competitive salary, and benefits package to include healthcare for full time positions. If you meet the listed qualifications and are in agreement with CBNs mission and purpose, please click apply or visit our CBN Job Board at www.cbn.com for application and benefit information.
We are unable to give full consideration to resumes without applications
Apply Now