[Remote] Community Customer Support Coordinator

Note: The job is a remote job and is open to candidates in USA. A Place for Mom is the leading platform guiding families through every stage of the aging journey. The Community Content Coordinator ensures valuable and up-to-date information about the national network of Community Customers, focusing on pricing to support sales conversion rates.ResponsibilitiesPartner with key stakeholders at our largest accounts to keep pricing and content up to date and to collect new data types as neededWork closely with Account Management for contact verification and to attain customer buy-inUpload new pricing & other data from assigned accounts into A Place for Mom’s database manually and via bulk upload toolsManage customer outreach via email, phone, and SMS in Salesforce and OutlookMeet weekly outreach and pricing update goals and log details in SalesforceTrack pricing collection in Salesforce via CasesUtilize tools like Salesforce, Zendesk, and Tableau to maintain efficiencyPerform basic troubleshooting when necessary and follow defined escalation pathSkillsBachelor's degreeProficiency in Microsoft Excel1-2 years experience in customer support or salesProcess oriented: ability to think strategically about the best solution when faced with challenges or escalationsDemonstrate ownership: ability to learn quickly, be proactive, and assume ownership for project successAnalytical mindset: ability compile data from a variety of sources identify performance gaps and diagnose drivers to improve team performance. Comfortable running reports using ExcelCustomer focused: empathic and committed to resolving customer requests and concerns in timely and professional mannerCommunicate effectively: delivers clear, concise and compelling messages, including strong professional writing skills and phone presenceBenefits401(k) plus matchDental InsuranceHealth InsuranceVision InsurancePaid Time OffCompany OverviewA Place for Mom is a for-profit senior care referral service providing information about senior housing and elder care providers. It was founded in 2000, and is headquartered in Seattle, Washington, USA, with a workforce of 501-1000 employees. Its website is http://www.aplaceformom.com.



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