[Remote] Collections Specialist (Previous Collections Experience Required)

Note: The job is a remote job and is open to candidates in USA. Alorica is the largest minority-owned CX provider, delivering digital-first, people-centered experiences for respected brands. The Collections Specialist role focuses on guiding customers through their inquiries and challenges while ensuring accurate record-keeping and enhancing customer experiences. Responsibilities • Guide customers through questions, concerns, or challenges they encounter while using the product or service • Listen actively to understand the root of the issue and provide clear, effective solutions • Record detailed call information for auditing, reporting, and follow-up purposes • Maintain and update customer records to ensure accurate and current information • Identify opportunities to introduce customers to new or enhanced services that meet their needs • Provide recommendations and guidance in a way that adds value and enhances the overall customer experience Skills • High school diploma or GED • Work at home environment is in a private residence and matches the address listed on file • Comfortable working with company-issued equipment such as a webcam if applicable • An Internet/Broadband Internet Connection such as DSL or Cable only. We do not accept Satellite, Dial-up or Wireless Internet connections (5G) • Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps • Must not be on any corrective action or performance plans • Must have held your current position for 6+ months • Must have relevant industry/program experience • 6+ months of customer service or sales experience preferred Benefits • Health, dental, and vision coverage with HSA options • Paid time off • Flexible pay options: daily or weekly pay • 401(k) retirement plan • Leadership development programs that really grow your career • Open access courses through Alorica Academy • Paid training and tuition reimbursement • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more • Employee assistance program for personal and professional support • Additional voluntary benefits to meet your individual needs Company Overview • Alorica is a BPO company that provides outsourcing customer experience services for all customer interactions. It was founded in 1999, and is headquartered in Irvine, California, USA, with a workforce of 10001+ employees. Its website is Apply tot his job